Montblanc Sales Associate

São Paulo • Brazil

Monday, February 24, 2025

Montblanc, a prestigious brand renowned for its exquisite craftsmanship and timeless elegance, operates under the umbrella of the Richemont Group, a global leader in luxury goods. As an employer, Montblanc is committed to fostering an environment that values creativity, innovation, and excellence, providing employees with opportunities to grow within the luxury sector.

1. Represent the brand by engaging with customers and selling all company merchandise.
2. Master sales techniques as per the training provided.
3. Accurately and efficiently complete all sales transactions, maintaining correct cash handling and register documentation.
4. Assist colleagues in the sales process when necessary.
5. Adhere to the company's dress code to represent the brand appropriately.
6. Assist customers with repairs and alterations, performing in-store first-aid services and coordinating with Technical Support for further repairs, ensuring high brand standards.
7. Cultivate strong customer relationships, recognizing every visitor as a potential client.
8. Ensure each customer receives excellent service by creating a pleasant environment, combining cordiality and customer recognition with a solid product knowledge.
9. Stay updated on all product-related information, merchandise promotions, and available advertising materials.
10. Offer discounts only under the supervision of the Boutique Manager.
11. Communicate effectively with customers through mailing, invitations, and VIP events under the Boutique Manager's supervision.
12. Assist in merchandise processing and replenishment, participate in receiving and tracking merchandise to the sales floor, ensuring quick and secure changes.
13. Assist in inventory processes and special projects as needed.
14. Comply with all Boutique safety and operational procedures, ensuring their continuous observance.
15. Participate in the implementation of visual decoration in the Boutique, assist in merchandise movement on the sales floor, and maintain window displays, including product cleaning.
16. Act as a company ambassador at meetings, events, charity dinners, and other work-related events under the direction of the Boutique Manager.
17. Attend recommended training and development activities, both internally and externally.

1. Proven experience in a sales role within the luxury retail sector.
2. Strong customer service orientation with the ability to build and maintain client relationships.
3. Attention to detail and accuracy in handling transactions.

1. Excellent communication and interpersonal skills.
2. Proficiency in sales techniques and customer engagement.
3. Ability to work collaboratively within a team environment.
4. Strong organizational skills and the ability to multitask.

Previous experience in luxury retail sales is required, with a focus on customer service and client relationship management.

High school diploma or equivalent.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Montblanc fosters a culture of elegance and sophistication, where employees are encouraged to embody the brand's values of innovation and excellence. The workplace is dynamic and collaborative, promoting growth and development within the luxury industry.