Montblanc Sales Associate

Lugano • Switzerland

Tuesday, February 18, 2025

Montblanc, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and commitment to luxury. As an employer, Montblanc offers a dynamic and supportive environment where employees are encouraged to develop their skills and grow within the organization. The brand values its heritage and is dedicated to maintaining its reputation for excellence in the luxury goods industry.

1. Achieve sales targets and monitor individual and boutique sales goals.
2. Identify opportunities to acquire new clients and increase sales.
3. Demonstrate impeccable product knowledge and engage clients with appropriate products and collections.
4. Provide exemplary customer service and manage the ASS inventory.
5. Handle VIP customers and develop long-term client relationships.
6. Convert prospect clients into buying clients.
7. Maintain and update customer database in accordance with CRM standards.
8. Ensure correct visibility inside and outside the boutique.
9. Adhere to boutique security and loss prevention procedures.
10. Conduct regular inventory controls and random stock checks.
11. Manage goods-in receipt, stocking, and transfers of goods.
12. Develop expertise in a selected product category and share knowledge with team members.

1. 5+ years of experience in a retail or luxury brand business environment.
2. Background in retail or hospitality with an affinity for luxury.
3. Passion for Montblanc's history and culture.

1. Strong interpersonal and sales skills.
2. Proactive attitude.
3. Excellent selling skills.
4. Exemplary team working spirit.
5. Strong communication skills with clients, boutique team, HO management, suppliers, and partners.
6. In-depth knowledge of the product portfolio.
7. Competence with till systems (SAP, GK), Sales Force, and Microsoft Office.
8. Fluency in Italian and English; proficiency in another language is an asset.

A minimum of 5 years in a retail business environment or luxury brand business is required.

Potential future growth opportunities within Montblanc and the Richemont Group. A friendly and dynamic team environment. Opportunities to share knowledge and expertise. A diverse and challenging daily work experience.

Montblanc fosters a culture of integration, development, and support for its people. The company values teamwork and encourages a collaborative atmosphere where employees can thrive and contribute to the brand's legacy of luxury and craftsmanship.