Montblanc Sales Associate

Mexico City • Mexico

Friday, January 10, 2025

Montblanc, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Montblanc offers a dynamic and enriching environment for professionals passionate about luxury retail. The brand is dedicated to fostering an inclusive and innovative workplace that values creativity and excellence.

1. Achieve individual and collective sales targets to drive boutique success.
2. Process product exchanges and maintain inventory control.
3. Assist in visual merchandising to uphold boutique standards.
4. Ensure exceptional customer experiences by following retail signature processes.
5. Record sales transactions in compliance with company policies.
6. Execute and report inventory through the SOVIA tool.
7. Establish and maintain strong client relationships using authorized applications.
8. Provide high-level customer service and promptly address client requests and complaints.
9. Develop and maintain a customer database and handle client communications professionally.
10. Manage customer repairs and ensure timely communication of repair status.
11. Assist VIP customers and prospect new clients.
12. Prepare and update sales information and daily reports for management.
13. Participate in training to become an expert in product knowledge and customer engagement.

1. Bachelor’s degree in business or a related field.

1. Proficiency in computer programs and office equipment.
2. Strong clienteling skills.
3. Outstanding interpersonal and customer-service skills.
4. Ability to manage high-stress situations with customers.
5. Capability to work independently and as part of a team.
6. Excellent negotiation skills.
7. Positive attitude and proactive approach.
8. Interest in culture and the arts.

1-2 years of sales experience in the retail sector.

Bachelor’s degree in business or similar.

Competitive benefits package including opportunities for professional development and growth within the luxury retail industry.

Montblanc fosters a culture of excellence, creativity, and inclusivity. Employees are encouraged to engage with the brand's rich heritage while contributing to a collaborative and dynamic work environment. The company values innovation and dedication to providing unparalleled customer experiences.