Montblanc Clienteling Assistant

Paris • France

Thursday, April 10, 2025

Montblanc, a distinguished name in the realm of luxury goods, is part of the Richemont Group, a global leader in the luxury industry. Renowned for its exquisite craftsmanship and timeless designs, Montblanc offers a dynamic and inspiring work environment where innovation and tradition coexist harmoniously. As an employer, Montblanc is committed to nurturing talent and fostering professional growth within its ranks.

1. Define and implement the clienteling strategy under the guidance of the Senior Clienteling Manager.
2. Design content and target campaigns according to commercial priorities.
3. Assist with local newsletters and track the performance of initiatives to ensure effectiveness.
4. Serve as the reference for the clienteling application, supporting Retail teams in daily usage, training, and performance monitoring.
5. Collaborate with technical teams, boutiques, and headquarters for optimal application functionality.
6. Construct dashboards and conduct ad hoc analyses to refine CRM actions using analytical tools.
7. Provide daily support to boutique teams on CRM and client data issues, ensuring information flow and team alignment.
8. Manage the gifting strategy, coordinating client gift orders and logistics, and developing personalized gestures for commercial events or client profiles.
9. Collaborate with the CRM & Trade Marketing Coordinator on in-store activation plans and special projects.

1. Experience in CRM, clienteling, or relationship marketing, ideally in luxury or retail sectors.
2. Proficiency in CRM and analytical tools (Excel, Salesforce).
3. Ability to manage cross-functional projects and work with diverse teams.
4. Deep understanding of CRM tools and client databases.
5. Fluency in English is essential.

1. Strong client orientation and service mindset.
2. Analytical thinking and attention to detail.
3. Organizational skills, priority management, and teamwork.
4. Autonomy, adaptability, and excellent interpersonal skills.
5. Collaborative spirit and ability to unite various stakeholders.

Experience in CRM, clienteling, or relationship marketing, preferably within the luxury or retail sectors.

Montblanc offers a collaborative and enriching work environment with opportunities for professional development within the luxury sector.

Montblanc fosters a culture of excellence and innovation, where employees are encouraged to bring their unique perspectives and creativity to the table. The company values collaboration, adaptability, and a strong client focus, ensuring a supportive and dynamic workplace.