Montblanc Assistant Retail Operations Manager

Shanghai • China

Thursday, March 6, 2025

Montblanc, a prestigious brand renowned for its exquisite craftsmanship and timeless elegance, is part of the Richemont Group, a global leader in luxury goods. As an employer, Montblanc offers a dynamic and inspiring work environment where innovation meets tradition. The brand is committed to fostering talent and providing opportunities for professional growth within the luxury fashion industry.

1. Implement and adapt Richemont and Maison guidelines across client services, merchandising, and compliance to support boutique operations.
2. Ensure the achievement of operational KPIs and update operations guidelines to enhance client experience.
3. Analyze client feedback, communicate results, and collaborate with Training and Boutique Managers to define action plans.
4. Maximize stock efficiency in collaboration with Operations and Boutique Managers.
5. Assist boutique teams in handling customer complaints to build long-term relationships.
6. Support retail activations and marketing initiatives by coordinating with office and boutique teams.
7. Assist in boutique openings, renovations, and closings, liaising with landlords, architects, and contractors.
8. Lead lease negotiations and manage retail business opportunities.
9. Ensure timely product deliveries and monitor stock levels across the subsidiary and boutique network.
10. Plan and execute stock allocations with boutique managers to meet client requests.
11. Manage logistics and warehouse coordination efficiently.
12. Prepare information and presentations for meetings.
13. Oversee boutique openings, closures, refurbishments, and relocations.
14. Rollout HQ projects locally and ensure corporate compliance.
15. Assist in hiring and structuring frontline teams, fostering a strong team spirit.

1. University Degree with 5-8 years of experience in retail operations management.

1. Fluency in English and Mandarin.
2. Proficiency in Excel and PowerPoint.
3. Ability to multitask and adapt to changes under pressure.
4. Strong analytical and numerical skills.
5. Excellent influencing and customer-oriented skills.

5-8 years of experience in retail operations management, preferably within the luxury sector.

University Degree

Montblanc offers a comprehensive benefits package, including opportunities for professional development and growth within the Richemont Group.

Montblanc fosters a culture of excellence, where the fusion of innovation and tradition is celebrated. The workplace environment is dynamic and collaborative, encouraging employees to contribute to the brand's legacy of luxury and craftsmanship.