Miu Miu Senior Client Advisor

Miu Miu, a distinguished brand under the prestigious Prada Group, epitomizes luxury and innovation. The Prada Group, founded in 1913 in Italy, stands as a global leader in the luxury sector, operating in over 45 countries with renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The Group prides itself on a diverse workforce comprising over 100 nationalities, fostering a rich tapestry of cultural perspectives.

1. Serve as a brand ambassador, conveying Miu Miu's philosophy and values to clients.
2. Maximize individual and team sales while delivering an extraordinary luxury customer experience.
3. Capture and manage customer data in the CRM to maintain and develop client relationships.
4. Promote an Omni Channel mindset and collaborate with colleagues to ensure a consistent customer experience.
5. Engage in cross-selling across departments to achieve sales targets and KPIs.
6. Stay informed on fashion trends and competitors.
7. Demonstrate comprehensive brand and product knowledge.
8. Address customer complaints effectively, liaising with management as needed.
9. Maintain high standards of shop floor and visual display in line with company guidelines.
10. Contribute to store security and prevent product theft.

1. Passion for luxury sales and store environments.
2. Interest in luxury fashion, art, and design.
3. Experience in building long-lasting client relationships.
4. Ability to work both independently and collaboratively.
5. Excellent communication and interpersonal skills.
6. Ambition, resilience, and a results-driven mindset.
7. In-depth knowledge of the product category managed.

Proven experience in luxury retail sales, with a track record of achieving sales targets and fostering client relationships.

Working at Miu Miu offers a creative and international environment, fostering professional growth through a commitment to excellence and talent development.

The Prada Group champions an inclusive work environment, ensuring equal opportunities for all candidates. Diversity is valued as a strength, and the company is dedicated to creating a fair and respectful workplace.