Miu Miu In-Store Operations Manager

London • UK

Wednesday, April 2, 2025

Miu Miu, a prominent brand under the esteemed Prada Group, is renowned for its innovative approach to fashion and luxury. The Prada Group, established in 1913 in Italy, encompasses iconic brands such as PRADA, Church’s, Car Shoe, and Pasticceria Marchesi, operating in over 45 countries with a diverse workforce representing more than 100 nationalities. The Group is committed to fostering a creative and international work environment, valuing the talent and passion of its employees to drive professional growth and excellence.

1. Oversee and streamline operational processes to ensure seamless coordination between front and back-of-house teams.
2. Ensure all team members are informed of operational activities and updates.
3. Manage operational coverage of the store based on business demands.
4. Report standards to headquarters monthly.
5. Administer the digital time and absence management platform in collaboration with the Store Director.
6. Facilitate communication between front and back-of-house teams using the in-store radio system.
7. Manage refreshment and catering orders for client-facing activities.
8. Lead and develop the stock team, conducting meetings and providing feedback.
9. Oversee stock activities, ensuring proper handling and organization of merchandise.
10. Ensure compliance with company guidelines for returns, transfers, and other stock-related processes.
11. Monitor KPIs for back-of-house operations and collaborate with stock controllers to optimize performance.
12. Oversee e-commerce activities and ensure smooth integration with stock operations.
13. Track VIC orders and support the customer journey.
14. Monitor repair processes and collaborate with stock and client advisor teams.
15. Manage and track exports with stock controllers.
16. Oversee packaging and stationery inventory.
17. Work with the Store Director to manage the store's P&L.
18. Oversee the functionality of the POS system and ensure accurate financial reporting.
19. Conduct daily banking reconciliations and manage monthly financial reporting.
20. Manage third-party supplier relationships and oversee related costs.
21. Serve as the main point of contact with IT for system issues.
22. Conduct weekly health and safety checklists and oversee new starter training.
23. Manage store maintenance and coordinate with third-party suppliers.
24. Ensure adherence to company guidelines in the event of theft.

1. Similar experience in a previous position

1. Ability to execute operational procedures accurately and efficiently
2. Strong organizational skills and attention to detail
3. Ability to prioritize tasks and manage time effectively
4. Excellent verbal and written communication skills
5. Ability to work effectively as part of a team

Candidates should possess similar experience in a previous operational management role, ideally within the luxury fashion sector.

Employees enjoy a creative and international work environment with opportunities for professional growth and development.

Miu Miu fosters a dynamic and inclusive workplace culture, emphasizing creativity, innovation, and the pursuit of excellence. The brand values diversity and the unique contributions of each team member, encouraging a collaborative and supportive atmosphere.