Miu Miu Senior Client Advisor

Miu Miu, a distinguished brand under the Prada Group umbrella, epitomizes the synergy of tradition and innovation. Established in 1913, the Prada Group boasts a portfolio of iconic brands including PRADA, Church’s, Car Shoe, and Pasticceria Marchesi, with operations spanning over 45 countries and a diverse workforce representing more than 100 nationalities. The company is renowned for fostering a creative and international work environment, where curiosity and the pursuit of excellence drive both individual and collective success.

1. Ensure an extraordinary and memorable luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
2. Convey and promote the Miu Miu brand philosophy and values to clients, guiding them into the world of Miu Miu.
3. Achieve individual and team sales targets, acting as a proactive player in ensuring the best service for both in-store and e-commerce channels.
4. Create a welcoming environment and strive to meet every customer need, providing excellent service in accordance with the 'client journey ceremony'.
5. Exceed individual sales targets and maximize sales performance, contributing to the store's success.
6. Exceed KPI goals, ensuring the highest quality of sales and customer service.
7. Demonstrate excellent knowledge of products as well as Prada's history, culture, and DNA.
8. Capture customer data into the company CRM to maintain and develop relationships, offering a personalized approach and future opportunities.
9. Embrace and promote the Omni Channel mindset.
10. Stay informed on fashion trends and competitors to discuss them with customers and provide advice.
11. Resolve client complaints in liaison with the line manager and client service team when necessary.
12. Operate with the highest level of care and respect for the products.
13. Utilize company digital tools to offer a complete and integrated luxury experience.
14. Host and conduct customer appointments in person or virtually.
15. Work in synergy with the back of house, participating in daily operations and maintaining an organized stock room.
16. Comply with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
17. Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

1. Experience within a luxury or premium brand

1. Understanding of luxury customer service
2. Experience in building long-lasting relationships with clients
3. Ability to work both independently and as part of a team
4. Excellent communication and interpersonal skills
5. Fluency in English

Previous experience in a similar role within a luxury or premium brand is essential.

The role offers the opportunity to work in a creative and international environment, fostering professional growth and development.

The Prada Group values the talent and passion of its people, fostering a culture of creativity, diversity, and inclusion. Employees are encouraged to pursue excellence and innovation, contributing to a dynamic and supportive workplace.