Miu Miu Digital Client Advisor

Milan • Italy

Monday, March 31, 2025

The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, it operates across more than 45 countries under prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing over 100 nationalities, the Group is committed to excellence and innovation. The acquisition of Pasticceria Marchesi 1824 marks its foray into the food sector, maintaining its high-quality standards. Additionally, the Group is actively involved in contemporary art projects, enhancing its cultural footprint.

1. Embrace a client-first culture to enhance the client experience.
2. Implement strategies to drive client retention and engagement.
3. Maximize the use of the CRM system to support clients across various channels.
4. Develop long-term client relationships by personalizing interactions.
5. Respond efficiently to client inquiries, ensuring clients feel supported and valued.
6. Identify opportunities to upsell products.
7. Assist clients with post-sale inquiries, including delivery, returns, and refunds.
8. Resolve client order issues promptly by liaising with boutiques and concessions.
9. Engage in active listening to address client concerns effectively.
10. Collaborate with the Client Service Team Leader to escalate issues appropriately.
11. Support Store Operations in managing client queries and requests.
12. Attend educational seminars to enhance knowledge and performance.
13. Strive to achieve and exceed KPI targets while maintaining excellent client service.
14. Represent the brand by delivering a high level of luxury service.

1. Passion for connecting with clients and fostering personalized relationships.
2. Exceptional client service skills, including active listening and communication.
3. Understanding of company products, services, and policies.
4. Proficiency in CRM software and strong typing skills.
5. Ability to ask insightful questions and manage tense situations.
6. Strong time management and decision-making skills.
7. Adaptability and accountability.

1. Fluency in German, English, and Italian (written and spoken).
2. Proficiency with computers and CRM software.
3. Strong verbal and written communication skills.
4. Excellent active listening skills.
5. Ability to manage time effectively and make decisions.

Previous experience in a client-facing role within the luxury sector is preferred.

The role offers a dynamic and creative work environment in an international setting, fostering professional growth and development.

The Prada Group fosters a creative and international work environment, driven by a team motivated by curiosity and the pursuit of excellence. The company values the talent and passion of its employees, encouraging professional growth and innovation.