Miu Miu Department Manager

London • UK

Thursday, March 27, 2025

Miu Miu, a distinguished brand under the Prada Group, epitomizes the pinnacle of luxury fashion. The Prada Group, established in 1913 in Italy, is renowned for its commitment to excellence and innovation. Operating across more than 45 countries, the Group encompasses esteemed brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from over 100 nationalities. The Group's acquisition of Pasticceria Marchesi 1824 marks its foray into the food sector, applying the same high standards of quality. Additionally, the Prada Group actively engages in contemporary art projects, enhancing its cultural footprint.

1. Lead the department team to surpass financial targets, maximizing sales performance and store contribution.
2. Assist the Store Manager in developing and implementing business plans by analyzing departmental performance and proposing action plans.
3. Exceed KPI targets through effective team leadership.
4. Promote cross-selling and up-selling across product categories.
5. Ensure a high standard of client service on the sales floor.
6. Encourage Omni Channel awareness and the use of digital tools to enhance client relationships and achieve business objectives.
7. Support E-commerce development by ensuring timely responses to orders and maintaining high service standards.
8. Stay informed on market trends, particularly those affecting the department, and share insights with relevant functions.
9. Ensure product displays attract clients and maximize sales in line with company guidelines.
10. Prioritize client satisfaction, leading by example to create a welcoming environment and meeting client needs.
11. Develop and maintain strong client relationships, ensuring excellent after-sales experiences.
12. Identify opportunities to acquire new clients to boost department sales.
13. Strengthen client loyalty through clienteling initiatives.
14. Manage customer complaints to maintain positive client relationships.
15. Motivate staff and promote team spirit through effective communication and a positive environment.
16. Facilitate information exchange within the team and conduct morning briefings on specific topics.
17. Master company tools and applications, ensuring the team is informed of updates.
18. Train and inspire the sales team on product knowledge, sales techniques, client services, and company policies.
19. Identify and propose internal development opportunities for team members.
20. Support team development through coaching and follow-ups on action plans.
21. Assist the Store Manager in market research initiatives.
22. Ensure the team operates with care and respect for products during ceremonies and procedures.
23. Promote synergy between front and back of house operations.
24. Ensure compliance with company procedures on cash activity, inventory, logistics, and reporting.
25. Provide feedback on department needs to the Store Manager and relevant departments.
26. Maintain effective back-of-house organization and protect company assets.
27. Ensure company policies and procedures are implemented in all departmental operations.

1. Proven experience in a managerial role within the luxury fashion retail sector.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Ability to analyze sales data and develop strategic action plans.

1. Leadership and team management
2. Sales and performance analysis
3. Client relationship management
4. Communication and interpersonal skills
5. Digital literacy and Omni Channel awareness

A minimum of 3-5 years of experience in a managerial position within the luxury fashion industry is required.

Bachelor's degree in Business Administration, Fashion Management, or a related field is preferred.

Competitive salary package, opportunities for professional growth, and a dynamic work environment.

Miu Miu fosters a creative and international environment where curiosity and the pursuit of excellence drive success. The brand values the talent and passion of its employees, encouraging professional growth and development.