Miu Miu Client Service Order Management Specialist

Milan • Italy

Wednesday, December 11, 2024

Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde luxury fashion. The Prada Group, established in 1913 in Italy, is renowned for its commitment to excellence and innovation. With iconic brands such as PRADA, Church’s, Car Shoe, and Pasticceria Marchesi, the Group operates in over 45 countries and employs a diverse workforce from more than 100 nationalities.

1. Maintain e-commerce operations by reviewing order and payment platforms.
2. Manage day-to-day operations of all order review queues, ensuring timely processing and adherence to service levels.
3. Review orders for fraudulent activity and identify fraud patterns.
4. Collaborate with the finance department to manage chargebacks and provide necessary documentation.
5. Report weekly and monthly order review statistics to upper management.
6. Utilize advanced SAP knowledge to identify system and process enhancements.
7. Lead the development and implementation of standardized operational processes and policies.
8. Manage fraud and chargeback flow.
9. Handle carrier claims and follow-ups.
10. Collaborate with boutiques and store operations to ensure seamless client experiences both in-store and online.
11. Monitor and escalate issues to local IT as needed.

1. 2+ years of experience in a similar role within Client Services, Digital, or Retail.

1. Analytical skills with proficiency in Excel, including pivot tables, v-lookups, and data management.
2. Detail-oriented with strong multitasking abilities.
3. Customer-centric approach with excellent interpersonal skills.
4. Flexibility to work variable shifts, Monday to Sunday, 9am-8pm.
5. Experience in client services or luxury retail is advantageous.
6. Ability to analyze data and develop fraud prevention strategies.
7. Experience in an e-commerce environment.
8. Willingness to engage in core projects related to operational development.

A minimum of two years in a comparable role within Client Services, Digital, or Retail sectors is required.

The position offers a dynamic work environment within a prestigious luxury fashion group, fostering professional growth and development.

The Prada Group fosters a creative and international atmosphere, driven by a commitment to excellence and innovation. Employees are motivated by curiosity and a passion for their work, contributing to both personal and professional growth.