Miu Miu Client Advisor

Miu Miu, a subsidiary of the prestigious Prada Group, epitomizes avant-garde fashion with a playful yet sophisticated aesthetic. As part of a global leader in the luxury sector, Miu Miu offers a dynamic and diverse workplace, fostering innovation and creativity across its international operations.

1. Prioritize client needs and create a warm, refined environment to deliver exceptional service aligned with the 'Client Journey Ceremony'.
2. Aim to exceed personal sales targets and contribute to the overall success of the store through high sales performance.
3. Demonstrate a strong desire to achieve KPI targets and maintain the highest standards of customer service and product quality.
4. Exhibit deep understanding of Miu Miu's history, culture, and brand DNA to enhance customer communication.
5. Actively gather customer information and accurately input it into the CRM system to build, maintain, and strengthen client relationships.
6. Understand and promote the omnichannel approach, integrating digital tools to provide a seamless luxury experience.
7. Maintain up-to-date knowledge of fashion trends and competitor information to inform client interactions and styling suggestions.
8. Collaborate with store management and customer service teams to address client feedback and claims responsibly.
9. Handle merchandise with utmost care and respect, ensuring a pristine store environment.
10. Utilize digital tools to offer an integrated luxury experience and conduct high-quality client appointments both in-store and virtually.
11. Participate in store operations and maintain an organized stock environment in collaboration with the back office.
12. Adhere to internal operational guidelines, inventory management, security, and logistics duties as required.
13. Value teamwork and contribute to a forward-thinking workplace environment that respects diversity and inclusion.

1. Passion for fashion and a genuine affinity for the Miu Miu brand.
2. Experience in luxury retail, premium retail, or select shop sales and client relations.
3. Extensive sales experience in ready-to-wear, shoes, and leather goods.
4. Proven track record in external sales and related achievements.
5. Experience in long-term client building activities and sales promotions using smart devices.
6. Fluency in English, Chinese, or Korean for sales experience, with advanced Japanese skills required.

1. Strong client-centric approach and ability to create a welcoming environment.
2. High sales performance and KPI achievement.
3. Deep understanding of brand history and culture.
4. Proficiency in CRM systems and client relationship management.
5. Knowledge of fashion trends and competitor landscape.
6. Ability to handle merchandise with care and maintain store standards.

Candidates should have experience in luxury or premium retail sales, particularly in ready-to-wear, shoes, and leather goods, with a proven track record in client relationship building and external sales.

Miu Miu is renowned for its innovative and playful approach to fashion, offering a vibrant and inclusive workplace. Employees are encouraged to embrace creativity and individuality, contributing to a dynamic team environment that values diversity and forward-thinking.