Miu Miu Client Advisor

Miu Miu, a part of the esteemed Prada Group, is renowned for its avant-garde approach to fashion and luxury. As a subsidiary of one of the world's leading luxury conglomerates, Miu Miu offers a dynamic and innovative work environment that values creativity and excellence. The brand is celebrated for its distinctive style and commitment to quality, making it a prestigious employer in the luxury fashion industry.

1. Create a welcoming environment and provide exceptional customer service in line with the 'client journey ceremony'.
2. Exceed individual sales targets and contribute to the store's success.
3. Ensure high-quality sales and customer service to meet KPI goals.
4. Demonstrate extensive knowledge of Miu Miu products, history, and culture.
5. Capture and maintain customer data in the CRM to foster personalized relationships.
6. Embrace and promote an Omni Channel mindset.
7. Stay informed on fashion trends and competitors to engage customers effectively.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Handle products with care and respect.
10. Utilize digital tools to enhance the luxury experience.
11. Host customer appointments in-person or virtually.
12. Collaborate with the Back of House team to maintain an organized stock room.
13. Comply with company procedures on operations, security, and inventory.
14. Foster open communication and teamwork, embracing diversity and inclusion values.

1. Passion for fashion, dynamic and enthusiastic demeanor.
2. Relevant experience in sales, preferably in luxury, fashion, or cosmetics.
3. Customer-oriented with a strong drive to achieve sales.
4. Good team player and result-oriented.
5. Proficiency in Cantonese, Mandarin, and English.

1. Customer service excellence
2. Sales acumen
3. Product knowledge
4. CRM proficiency
5. Digital literacy
6. Communication skills
7. Team collaboration
8. Problem-solving abilities

Relevant experience in sales, particularly within the luxury, fashion, or cosmetics industry, is preferred.

Miu Miu fosters a creative and international environment where curiosity and excellence drive success. The brand values diversity and inclusion, ensuring a respectful workplace that offers equal opportunities for professional growth.