Miu Miu Client Advisor

Miu Miu, a renowned brand under the Prada Group, epitomizes avant-garde luxury fashion. As part of the prestigious Prada Group, Miu Miu benefits from a rich heritage of innovation and excellence, offering a dynamic and creative work environment. The brand is celebrated for its bold and playful approach to fashion, appealing to a sophisticated and discerning clientele.

1. Serve as a brand ambassador, conveying the brand philosophy and values to clients.
2. Maximize individual and team sales by providing an extraordinary luxury customer experience.
3. Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
4. Promote an Omni Channel mindset and collaborate with colleagues to ensure a consistent customer experience.
5. Engage in cross-selling across departments to achieve sales targets and KPIs.
6. Stay informed on fashion trends and competitors.
7. Maintain high standards of shop floor and visual displays, adhering to operational guidelines.
8. Address customer complaints effectively, liaising with management when necessary.
9. Ensure security and prevent product theft.

1. Proven experience in building long-lasting client relationships.
2. Ability to work both independently and as part of a team.
3. Fluency in English; additional languages are advantageous.

1. Passion for luxury sales and retail environments.
2. Curiosity and interest in fashion, art, and design.
3. Excellent communication and interpersonal skills.
4. Ambition, resilience, and self-motivation.
5. Strong problem-solving abilities.

Experience in luxury retail or a similar client-facing role is preferred.

Miu Miu fosters a creative and international workplace, driven by curiosity and the pursuit of excellence. The brand values diversity and inclusivity, ensuring equal opportunities and a respectful environment for all employees.