Miu Miu Client Advisor

Miu Miu, a distinguished brand under the Prada Group, epitomizes luxury and innovation. Established in 1913, the Prada Group is a global leader in the luxury sector, operating in over 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on its diverse workforce, comprising employees from over 100 nationalities, and is renowned for its commitment to excellence and forward-thinking vision.

1. Serve as a brand ambassador, conveying the brand philosophy and values to clients.
2. Maximize individual and team sales by providing an extraordinary luxury customer experience.
3. Capture and maintain customer data in the CRM to foster personalized client relationships.
4. Promote an Omni Channel mindset to enhance customer engagement.
5. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
6. Engage in cross-selling across departments to achieve sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate comprehensive brand and product knowledge.
9. Address customer complaints effectively, liaising with management as necessary.
10. Maintain high standards of shop floor and visual display in line with company guidelines.
11. Contribute to security measures to prevent product theft.

1. Proven experience in building long-lasting client relationships.
2. Ability to work both independently and as part of a team.
3. Fluency in English; additional languages are advantageous.

1. Passion for luxury retail and sales.
2. Curiosity and interest in fashion, art, and design.
3. Excellent communication and interpersonal skills.
4. Ambition, resilience, and self-motivation.
5. Result-driven and problem-solving abilities.
6. In-depth knowledge of the managed product category.

Previous experience in luxury retail or a similar customer-facing role is required.

Employees benefit from working in a creative and international environment that values curiosity and excellence. The company promotes professional growth and offers an inclusive work environment with equal opportunities for all.

The Prada Group fosters a creative and international workplace where curiosity and the pursuit of excellence are highly valued. The company is committed to diversity and inclusion, ensuring a fair and respectful environment for all employees.