Miu Miu Client Advisor

The Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation in the fashion industry. With a global presence in over 45 countries, the Group encompasses renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from more than 100 nationalities.

1. Create a welcoming environment for customers, ensuring their needs are met with exceptional service in line with the 'client journey ceremony'.
2. Capture and manage customer data in the CRM to foster personalized relationships and future sales opportunities.
3. Promote an Omni Channel mindset to enhance customer engagement.
4. Collaborate effectively with colleagues to ensure a consistent and exceptional customer experience, while embracing diversity and inclusion.
5. Engage customers with an excellent in-store experience, maximizing sales opportunities through cross-selling across departments.
6. Stay informed about fashion trends and competitors to maintain brand and product knowledge.
7. Address customer complaints effectively, liaising with management when necessary.
8. Maintain high standards of shop floor and visual display in compliance with company guidelines and stock procedures.
9. Contribute to store security and prevent product theft.

1. Proven experience in building long-lasting client relationships.
2. Ability to work effectively both independently and as part of a team.

1. Passion for selling and retail environments.
2. Curiosity and interest in luxury fashion, art, and design.
3. Excellent communication and interpersonal skills.
4. Ambition, resilience, self-motivation, and problem-solving abilities.
5. Fluency in English; additional languages are advantageous.

Experience in luxury retail or a similar customer-focused environment is required.

The role offers the opportunity to work in a creative and international environment, fostering professional growth and development. The company promotes an inclusive work environment with equal opportunities for all.

The Prada Group values creativity, excellence, and the passion of its employees, fostering a diverse and inclusive workplace. The company is committed to providing equal opportunities and building a fair and respectful environment for all.