Miu Miu Client Advisor

Milan • Italy

Thursday, February 13, 2025

Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde luxury fashion. Established in 1913, the Prada Group is renowned for its commitment to excellence and innovation, operating globally with a diverse workforce. The Group's portfolio includes prestigious brands such as PRADA, Church’s, and Car Shoe, and extends into the culinary world with Pasticceria Marchesi 1824. The Prada Group is also deeply engaged in contemporary art, continuously evolving its artistic endeavors. As an employer, the Group offers a dynamic and creative environment, fostering professional growth through valuing talent and passion.

1. Provide exceptional customer service to ensure an outstanding in-store experience.
2. Cultivate and maintain client relationships using CRM and digital tools.
3. Engage in cross-selling across departments to maximize sales and achieve targets.
4. Stay informed on fashion trends and competitor activities.
5. Demonstrate comprehensive brand and product knowledge.
6. Address customer complaints effectively, collaborating with management when needed.
7. Maintain high standards for shop floor and visual displays, adhering to operational guidelines.
8. Ensure product security and prevent theft.
9. Manage daily goods receipt and merchandise arrangement per corporate procedures.
10. Organize and conduct product counts and stock-takes.
11. Track product flow accurately using the SAP system.
12. Oversee product flow during repairs and markdown activities.
13. Facilitate returns, shop-to-shop transfers, and e-commerce deliveries according to corporate guidelines.

1. Fluency in spoken English; additional languages are advantageous.
2. Strong affinity for luxury products.
3. High sense of responsibility and maturity.
4. Ability to work both independently and collaboratively.
5. Organized and detail-oriented.
6. Interest in luxury fashion, art, and design.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM and digital sales tools.
3. Strong organizational and multitasking abilities.
4. Problem-solving skills and assertiveness.

Previous experience in luxury retail or a similar customer-facing role is preferred.

Business/Retail Management degree or equivalent is a plus.

The role offers opportunities for professional development within a prestigious global brand, alongside a creative and supportive work environment.

The Prada Group fosters a culture of creativity, innovation, and excellence. Employees are encouraged to explore their talents and passions, contributing to a vibrant and dynamic workplace. The company values diversity and inclusivity, with a commitment to nurturing professional growth.