Miu Miu Client Advisor

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group is known for its tradition of excellence and innovation, and it employs individuals from over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 marked its entry into the food sector, applying high-quality criteria. The Prada Group is also active in the art field, strengthening its presence through evolving contemporary art projects. The company offers a creative and international work environment, valuing talent and passion for professional growth.

1. Welcome and serve customers, providing an excellent in-store experience.
2. Maintain and develop client relationships using CRM and digital tools.
3. Engage in cross-selling across departments to achieve sales targets and KPIs.
4. Stay updated on fashion trends and competitors.
5. Demonstrate brand and product knowledge.
6. Handle customer complaints effectively, liaising with the line manager when necessary.
7. Maintain high standards for shop floor and visual displays, complying with operational guidelines.
8. Contribute to security and prevent product thefts.
9. Ensure product safety during handling in the warehouse.
10. Manage daily goods receipt and merchandise arrangement following corporate procedures.
11. Organize and perform product counting and stock-takes.
12. Track product flow using the SAP system.
13. Manage product flow during repairs.
14. Handle stockroom activities related to markdowns.
15. Guarantee returns, shop-to-shop transfers, and e-commerce delivery following corporate guidelines.

1. Fluent spoken English; other languages desirable.
2. High affinity for luxury products.
3. High sense of responsibility.
4. Ability to work in a team as well as independently.
5. Organized and detail-oriented.
6. Mature and assertive.
7. Business/Retail Management degree or equivalent is a plus.
8. Interest in luxury/fashion, art, and design.

1. Customer service excellence
2. Relationship building
3. Cross-selling
4. Fashion trend awareness
5. Brand and product knowledge
6. Complaint handling
7. Visual merchandising
8. Security awareness
9. Stock management
10. SAP system proficiency

Business/Retail Management degree or equivalent is a plus.

The company offers a creative and international environment, with teams motivated by curiosity and the quest for excellence. Located in Milan, the workplace is dynamic and fosters professional growth.