Miu Miu Client Advisor

Miu Miu, a part of the esteemed Prada Group, is a renowned luxury fashion brand known for its avant-garde style and innovative designs. As an employer, Miu Miu offers a dynamic and creative work environment, fostering professional growth and valuing the diverse talents of its employees. The Prada Group, a leader in the luxury sector, operates globally, providing a wealth of opportunities for career advancement.

1. Welcome and serve customers, ensuring an excellent in-store experience.
2. Develop and maintain client relationships using CRM and digital tools.
3. Engage in cross-selling across departments to maximize sales opportunities.
4. Stay informed about fashion trends and competitors.
5. Demonstrate brand and product knowledge.
6. Address customer complaints effectively, liaising with management as needed.
7. Maintain high standards for shop floor and visual displays, adhering to operational guidelines.
8. Contribute to security measures to prevent product theft.
9. Manage daily goods receipt and merchandise arrangement according to corporate procedures.
10. Organize and conduct product counts and stock-takes.
11. Track product flow using the SAP system.
12. Oversee stockroom activities related to markdowns and manage product flow during repairs.
13. Ensure compliance with corporate guidelines for returns, transfers, and e-commerce deliveries.

1. Fluency in spoken English; additional languages are a plus.
2. Strong affinity for luxury products.
3. High sense of responsibility.
4. Ability to work both independently and as part of a team.
5. Organized and detail-oriented.
6. Mature and assertive demeanor.

1. Customer service excellence
2. Relationship building
3. Sales and cross-selling
4. Fashion trend awareness
5. Brand and product knowledge
6. Complaint resolution
7. Stock management
8. Security awareness
9. Organizational skills
10. SAP system proficiency

Experience in luxury retail or a similar customer-focused environment is preferred.

High school diploma or equivalent required; further education in fashion or retail is advantageous.

Miu Miu is celebrated for its creative and international work environment, where curiosity and excellence drive success. The brand values diversity and inclusivity, fostering a respectful and fair workplace for all employees.