Miu Miu Client Advisor

Miu Miu, a prestigious brand under the Prada Group, epitomizes luxury and innovation. Established in 1913, the Prada Group is a global leader in the luxury sector, operating in over 45 countries with renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The Group prides itself on its diverse workforce, comprising employees from over 100 nationalities, and is committed to fostering an inclusive and dynamic work environment.

1. Ensure an exceptional and memorable luxury customer experience, placing the client at the forefront and addressing their needs and expectations.
2. Serve as a Brand Ambassador, conveying and promoting Miu Miu's philosophy and values to clients.
3. Achieve individual and team sales targets, acting proactively to deliver exceptional service both in-store and through e-commerce channels.
4. Exceed KPI goals, ensuring the highest quality of sales and customer service.
5. Demonstrate comprehensive knowledge of Miu Miu products, history, culture, and DNA.
6. Capture and maintain customer data in the company CRM to foster personalized relationships and develop future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on luxury fashion trends and competitors to engage in informed discussions with customers.
9. Resolve client complaints in collaboration with the line manager and Client Service team, when necessary.
10. Handle products with the utmost care and respect.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
14. Adhere to company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting.
15. Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

1. Experience within a luxury or premium brand

1. Understanding of luxury customer service
2. Experience in building long-lasting client relationships
3. Ability to work both independently and as part of a team
4. Excellent communication and interpersonal skills
5. Fluency in English

Previous experience in a luxury or premium brand environment is required.

Working in a creative and international environment with opportunities for professional growth. The Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates.

The Prada Group values creativity, curiosity, and the pursuit of excellence. It fosters an inclusive and diverse workplace, ensuring equal opportunities and a respectful environment for all employees.