Miu Miu Client Advisor

London • UK

Tuesday, December 10, 2024

Miu Miu, a distinguished brand under the Prada Group, epitomizes the synergy of tradition and innovation. Established in 1913, the Prada Group is a vanguard in the luxury sector, operating across more than 45 countries with renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group's commitment to excellence extends into the culinary arts with the acquisition of Pasticceria Marchesi 1824, and it actively engages in the art world through dynamic contemporary art projects. As an employer, the Prada Group fosters a creative and international work environment, valuing the talent and passion of its diverse workforce, which comprises over 100 nationalities.

1. Welcome and serve customers, ensuring an exceptional in-store experience.
2. Cultivate and maintain client relationships using personalized approaches and digital tools.
3. Engage in cross-selling across departments to maximize sales and achieve individual targets and KPIs.
4. Stay informed about fashion trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Address customer complaints effectively, consulting with the line manager as needed.
7. Maintain high standards for shop floor and visual displays, adhering to operational guidelines and stock procedures.
8. Contribute to store security and prevent product theft.

1. Experience in a similar role within luxury women's ready-to-wear.
2. Proven ability to build long-lasting client relationships.

1. Passion for human relations and sales.
2. Problem-solving skills and curiosity about luxury fashion, art, and design.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Fluency in English; additional languages are advantageous.

Previous experience in luxury retail, particularly in women's ready-to-wear, is required.

Employees benefit from working in a creative and international environment that encourages professional growth and development.

The Prada Group is renowned for its innovative and inclusive culture, where creativity and excellence are at the forefront. Employees are encouraged to explore their curiosity and passion within a supportive and dynamic international team.