Miu Miu

Client Advisor

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group is known for its tradition of excellence and innovation, with a diverse workforce of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 marked its entry into the food sector, and it is also proactive in the art field with contemporary art projects.

1. Welcome and serve customers, providing an excellent in-store experience.
2. Maintain and develop client relationships using CRM and digital tools.
3. Engage in cross-selling across all departments to achieve sales targets and KPIs.
4. Stay updated on fashion trends and competitors.
5. Demonstrate brand and product knowledge.
6. Handle customer complaints effectively, liaising with the line manager when necessary.
7. Maintain high standards of shop floor and visual display, complying with operational guidelines and stock procedures.
8. Contribute to security and prevent product thefts.

1. Experience in a similar role with luxury women's ready-to-wear experience.

1. Passion for human relations and sales.
2. Problem-solving skills.
3. Curiosity and interest in luxury/fashion, art, and design.
4. Experience in building long-lasting client relationships.
5. Ability to work in a team as well as independently.
6. Excellent communication and interpersonal skills.
7. Passion and knowledge of the managed product category.
8. Fluent spoken English; other languages desirable.

Experience in a similar role with luxury women's ready-to-wear experience.

The Prada Group offers a creative and international environment, with teams motivated by curiosity and the quest for excellence. The company values talent and passion, leading to professional growth.