Miu Miu Client Advisor

Miu Miu, a distinguished brand under the Prada Group umbrella, is renowned for its avant-garde approach to luxury fashion. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with a diverse portfolio that includes PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce representing over 100 nationalities, the Group is committed to excellence and innovation.

1. Ensure an exceptional luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
2. Achieve individual and team sales targets, contributing to the store's overall success.
3. Exceed KPI goals by delivering high-quality sales and customer service.
4. Demonstrate comprehensive knowledge of Miu Miu products, history, and brand DNA.
5. Capture and maintain customer data in the CRM to foster personalized client relationships.
6. Embrace and promote an Omni Channel mindset.
7. Stay informed on fashion trends and competitors to engage customers effectively.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Handle products with utmost care and respect.
10. Utilize digital tools to enhance the luxury experience.
11. Conduct customer appointments in-person or virtually.
12. Collaborate with Back of House for daily operations and stock management.
13. Comply with company procedures on operations, security, cash activity, inventory, and logistics.
14. Foster a positive working environment through teamwork and open communication, embracing diversity and inclusion.

1. Passion for fashion, dynamic and enthusiastic demeanor.
2. Relevant sales experience, preferably in the luxury, fashion, or cosmetics industry.
3. Customer-oriented with a strong drive to achieve sales targets.
4. Effective team player with a result-oriented approach.
5. Proficiency in Cantonese, Mandarin, and English.

1. Customer service excellence
2. Sales acumen
3. Product knowledge
4. CRM proficiency
5. Digital literacy
6. Team collaboration
7. Communication skills

Relevant experience in sales, particularly within the luxury, fashion, or cosmetics industry, is preferred.

Employment at Miu Miu offers a creative and international environment, fostering professional growth through curiosity and excellence. The Prada Group values talent and passion, promoting an inclusive workplace with equal opportunities for all.

The Prada Group champions a creative and international work environment, driven by curiosity and a pursuit of excellence. The company values diversity, ensuring equal opportunities and fostering a respectful workplace for all employees.