Miu Miu Client Advisor

Miu Miu, a subsidiary of the prestigious Prada Group, is renowned for its avant-garde approach to fashion, combining a rebellious spirit with sophisticated elegance. As part of the Prada Group, Miu Miu benefits from the conglomerate's global reach and commitment to excellence, offering employees the opportunity to work within a dynamic and innovative luxury environment.

1. Welcome and serve customers, ensuring an excellent in-store experience.
2. Develop and maintain client relationships using CRM and digital tools.
3. Engage in cross-selling across departments to maximize sales opportunities.
4. Stay informed about fashion trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Handle customer complaints effectively, liaising with management when necessary.
7. Maintain high standards of shop floor and visual display in compliance with operational guidelines.
8. Ensure product safety and prevent theft.
9. Manage daily goods receipt and arrange merchandise according to corporate procedures.
10. Organize and conduct product counting and stock-takes.
11. Track product flow using the SAP system.
12. Oversee stockroom activities related to markdowns and manage product flow during repairs.
13. Facilitate returns, shop-to-shop transfers, and e-commerce deliveries following corporate guidelines.

1. Fluent in English; additional languages are desirable.
2. Strong affinity for luxury products.
3. High sense of responsibility.
4. Ability to work both independently and as part of a team.
5. Organized and detail-oriented.
6. Mature and assertive demeanor.

1. Customer service excellence
2. Relationship building
3. Cross-selling techniques
4. Fashion trend awareness
5. Product and brand knowledge
6. Complaint resolution
7. Visual merchandising
8. Stock management
9. SAP system proficiency
10. Organizational skills

Prior experience in luxury retail or a similar customer-facing role is preferred.

High school diploma or equivalent; further education in fashion or retail management is advantageous.

Miu Miu fosters a creative and international work environment, emphasizing curiosity and the pursuit of excellence. The brand values diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.