Miu Miu Client Advisor

Miu Miu, a brand under the prestigious Prada Group, is a beacon of luxury and innovation in the fashion industry. Founded in 1913, the Prada Group is renowned for its commitment to excellence and operates across more than 45 countries, encompassing esteemed brands such as PRADA, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, the Group is a global leader in the luxury sector.

1. Create a welcoming environment for clients and provide exceptional service in line with the 'client journey ceremony'.
2. Capture customer data into the company CRM to maintain and develop personalized client relationships.
3. Embrace and promote an Omni Channel mindset.
4. Collaborate with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
5. Welcome and serve customers, ensuring an excellent in-store experience at all times.
6. Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate brand and product knowledge.
9. Effectively handle customer complaints by liaising with the line manager when necessary.
10. Maintain high standards for the shop floor and visual displays, complying with Miu Miu's operational guidelines and stock procedures.
11. Contribute to a high level of security and remain vigilant to prevent product theft.

1. Passion for selling and retail environments
2. Curiosity and interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, and problem-solving abilities
7. Fluency in French and English; Russian language skills are a significant advantage

Experience in luxury retail or a similar customer-focused environment is required.

The role offers the opportunity to work in a creative and international environment, fostering professional growth and development. The Prada Group is committed to an inclusive work environment, ensuring equal opportunities for all employees.

The Prada Group values creativity, curiosity, and the pursuit of excellence. It is committed to fostering an inclusive workplace that respects and values diversity, ensuring equal opportunities for all employees regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.