Miu Miu Client Advisor

Miu Miu, a distinguished brand under the Prada Group, epitomizes luxury and innovation. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with renowned brands such as PRADA, Versace, Church’s, Car Shoe, and Luna Rossa. The Group prides itself on a diverse workforce comprising over 100 nationalities, fostering a culture of excellence and creativity.

1. Act as a brand ambassador, conveying and promoting the brand philosophy and values to clients.
2. Maximize individual and team sales by providing an extraordinary luxury customer experience.
3. Capture customer data into the company CRM to maintain and develop client relationships.
4. Embrace and promote an Omni Channel mindset.
5. Collaborate with colleagues to ensure a consistent exceptional customer experience and contribute to a positive working environment.
6. Engage in cross-selling across departments to achieve sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate brand and product knowledge.
9. Effectively handle customer complaints, liaising with the line manager when necessary.
10. Maintain high standards of shop floor and visual display in compliance with company guidelines.
11. Contribute to security measures to prevent product thefts.

1. Passion for selling and retail environments.
2. Interest in luxury fashion, art, and design.
3. Experience in building long-lasting client relationships.
4. Ability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. Ambition, resilience, self-motivation, and problem-solving abilities.
7. Knowledge of the managed product category.

Previous experience in luxury retail or a similar customer-focused environment is preferred.

Working in a creative and international environment with opportunities for professional growth. Commitment to an inclusive work environment with equal opportunities for all.

The Prada Group fosters a creative and international work environment, valuing curiosity and the pursuit of excellence. The company is committed to inclusivity, ensuring equal opportunities and promoting diversity as a core value.