Michael Kors Store Manager

Michael Kors is a globally recognised luxury lifestyle brand within the Capri Holdings group, known for its accessible jet‑set aesthetic across ready‑to‑wear, accessories and menswear. As an employer, the brand operates fast‑paced retail environments that prioritise elevated customer service, visual standards and talent development, offering opportunities to lead diverse teams in high‑traffic stores and outlets.

1. Lead day‑to‑day store operations at the Gunwharf Quays outlet to ensure impeccable service, merchandising standards and operational compliance.
2. Drive sales performance and deliver on agreed financial and KPI targets through effective sales strategies, merchandising and promotional execution.
3. Recruit, coach and develop a large retail team; set performance expectations, conduct regular coaching, and build bench strength for succession.
4. Create and sustain an elevated customer experience by coaching clienteling behaviours, resolving complex customer queries and ensuring consistent brand presentation.
5. Manage inventory control, loss prevention, stock replenishment and visual merchandising to maximise sell‑through and margin.
6. Produce and analyse regular performance reports, using sales data to inform staffing, merchandising and activity plans.

1. Proven experience as a Store Manager in a high‑volume retail or outlet environment, with a demonstrable record of exceeding sales targets.
2. Strong leadership and people‑management skills with experience coaching and developing teams at scale.
3. Commercial and results‑driven mindset with the ability to translate objectives into actionable store plans.
4. Excellent interpersonal and communication skills, with a customer‑centric approach to service and problem resolution.
5. Flexible availability to work retail hours, including weekends and peak trading periods.

1. Team leadership
2. Sales performance management
3. Visual merchandising
4. Inventory control
5. Loss prevention
6. Coaching and mentoring
7. Customer experience management
8. Retail reporting and KPI analysis

Minimum of 3 years’ proven experience managing a high‑volume retail or outlet store, including responsibility for sales targets, team development and day‑to‑day operational management.

High school diploma or equivalent required; tertiary study in business, retail management, fashion or a related field preferred.

The Michael Kors retail environment emphasises a polished, customer‑first culture that celebrates fashion sensibility and commercial excellence. Employees are expected to be energetic brand ambassadors who thrive in fast‑paced, service‑driven settings; Capri Holdings promotes inclusive hiring and provides reasonable accommodation during recruitment.