Michael Kors Sales Supervisor

Michael Kors is a global luxury lifestyle brand within Capri Holdings Limited, known for accessible luxury in ready-to-wear, accessories and footwear. As an employer the brand operates a fast-paced, retail-focused environment that emphasizes customer experience, brand representation and employee development across international markets.

1. Ensure an outstanding, bespoke customer experience at all times.
2. Lead, motivate and coach the sales team in line with company policies and management directives.
3. Support the personal and professional development of team members through training and ongoing feedback.
4. Manage efficient daily store operations to meet service and sales objectives.
5. Foster a cooperative, supportive workplace culture that drives team performance.
6. Nurture customer relationships via proactive outreach (customer books) and personalised service.
7. Utilise available sales tools and technologies to maximise commercial outcomes.

1. Several years of experience in sales or retail, preferably in premium or luxury segments.
2. Proven organisational skills and meticulous attention to detail.
3. Excellent verbal communication and interpersonal skills; ability to present and sell with warmth and clarity.
4. Resilience and enjoyment of working in a dynamic, high-demand retail environment.
5. Strong multitasking capability and a proactive, solution-oriented approach.
6. Very good command of English; good knowledge of German is desirable.

1. Leadership and team coaching
2. Customer relationship management
3. Retail sales and operations
4. Performance motivation and team development
5. Prioritisation and multitasking
6. Clear verbal communication and clienteling

Several years of experience in retail sales or a related customer-facing role; prior people management or team-leading experience is preferred given the supervisory scope.

Attractive, competitive remuneration package; employee discounts at Michael Kors and Jimmy Choo; work clothing provided; comprehensive employee wellbeing programme.

The brand fosters a high-energy, customer-centric retail culture that values creativity, teamwork and professional growth. Staff are encouraged to develop leadership skills and to act as authentic ambassadors of the brand’s fashion and lifestyle ethos.