Michael Kors Sales Supervisor

Michael Kors is a global luxury lifestyle brand known for accessible designer ready-to-wear, leather goods, footwear and accessories. As part of Capri Holdings, the label operates a worldwide retail network and emphasizes a polished brand image, client-focused service and commercial creativity in its stores.

1. Achieve personal and store sales targets through elevated clienteling and consultative selling.
2. Coach, motivate and develop sales associates to maximise individual and team performance.
3. Build and maintain lasting client relationships; maintain and utilise a personal client book and support associates with theirs.
4. Ensure exemplary customer service by resolving client issues, managing returns and follow-up on special requests, shipping and alterations.
5. Support store operations including cash controls, register management, inventory, receiving/shipping procedures and risk prevention.
6. Execute and maintain visual merchandising standards to ensure a polished selling floor and timely processing of deliveries.
7. Participate in inventories and communicate inventory needs and product concerns to management.
8. Uphold brand grooming, image standards and adherence to company policies, procedures and training initiatives.

1. Minimum 2 years of specialty retail experience.
2. Previous supervisory or team-lead experience in a retail environment preferred.
3. Demonstrated ability to drive sales and develop client relationships in a luxury or fashion setting.
4. Strong interpersonal, coaching and conflict-resolution skills.
5. Flexible availability to work retail hours, including weekends and holidays, and adherence to brand appearance standards.

1. Clienteling
2. Sales coaching
3. Visual merchandising
4. Cash handling and register operation
5. Inventory management
6. Loss prevention and risk management
7. Customer complaint resolution

Minimum of 2 years' experience in specialty retail; prior supervisory or leadership experience preferred, ideally within a fashion or luxury retail environment.

High school diploma or equivalent; some college or vocational retail/visual merchandising training preferred.

Stores operate in a fast-paced, fashion-forward retail environment that prioritizes elevated client service, polished visual presentation and commercial results. The brand values collaboration, professional grooming and opportunities for on-the-job development within a global luxury group.