Michael Kors Sales Supervisor

Michael Kors is a globally recognised luxury fashion house specialising in ready-to-wear, accessories and leather goods. The brand operates within Capri Holdings, a luxury fashion group that provides broad international reach and cross-brand career pathways across multiple premium labels.

1. Coach, inspire and support the store sales team while partnering with store leadership to cultivate accountability and high performance.
2. Assist with onboarding, training and development of team members to ensure consistent service standards and career progression.
3. Drive inclusive, high-quality customer experiences in-store and via virtual shopping channels, prioritising client retention and loyalty.
4. Maintain and proactively manage client database and client communications using company clientelling apps and tools to grow sales.
5. Set, communicate and monitor sales goals and KPIs for the team, ensuring targets are understood and pursued.
6. Promote loss prevention best practices and collaborate with leadership to address operational or security concerns.
7. Use company communication platforms to action updates and follow through on assigned tasks.

1. Proven retail experience with demonstrated ability to lead or supervise a sales team, preferably in a fast-paced or luxury retail environment.
2. Strong interpersonal skills with the capacity to lead with empathy, clarity and respect for diverse working styles.
3. Comfortable using digital selling tools and clientelling applications to enhance the customer journey.
4. Resilient and adaptable with excellent organisational attention to detail.
5. Familiarity with retail KPIs and experience tracking performance metrics.
6. Proficiency in English, both spoken and written.

1. Microsoft Office
2. clientelling apps and tools
3. client database management
4. virtual Shopping / digital selling
5. KPI tracking and sales performance management
6. loss prevention practices
7. company communication platforms

At least 2 years of progressive retail experience with supervisory or team‑lead responsibility, ideally within luxury or premium fashion and a customer‑centric environment.

High school diploma or equivalent; vocational qualification or degree in retail, business or hospitality preferred.

Cross-brand discounts & private employee sales; Vacation allowance (paid time off); Internal mobility across Capri brands; Employee Assistance Program (confidential support).

Michael Kors operates in a fast-paced, design-driven environment that values creativity, inclusivity and commercial rigor. As part of Capri Holdings, the brand emphasises cross-brand mobility, professional development and a collaborative team culture.