Michael Kors Sales Supervisor

Michael Kors is a globally recognised luxury lifestyle brand known for its accessible glamour across accessories, ready-to-wear and footwear. The label operates internationally and is part of Capri Holdings, a multinational group that manages several prestige fashion houses. As an employer, Michael Kors combines commercial retail discipline with a design-led heritage, offering opportunities across store operations and brand teams.

1. Supervise day-to-day sales-floor operations including opening and closing procedures and other operational tasks.
2. Coach and mentor sales staff to drive personal and store sales targets while maintaining elevated customer service standards.
3. Develop and sustain client relationships through clienteling and personalised styling guidance.
4. Support upper management in executing sales strategies, visual merchandising directives and promotional initiatives.
5. Manage multiple priorities in a fast-paced environment, deputising for management as required and ensuring team adherence to brand protocols.

1. Minimum of 2+ years of relevant retail experience, preferably in fashion or luxury retail.
2. Demonstrable experience in clienteling and building long-term customer relationships.
3. Proven ability to lead or mentor a small sales team with a collaborative, motivational style.
4. Strong commercial acumen with a track record of achieving sales targets.
5. Technologically comfortable with point-of-sale systems and basic digital clienteling tools.

1. Clienteling
2. Sales leadership
3. Visual merchandising
4. Opening and closing procedures
5. Point-of-sale (POS) operations
6. Customer relationship management

At least 2 years of hands-on retail experience; supervisory or lead experience within a fashion or luxury retail environment is strongly preferred.

High school diploma or equivalent; vocational training or coursework in retail, fashion or business is desirable.

Cross-Brand Discount; Flexible schedule; Internal mobility across Versace, Jimmy Choo and Michael Kors; Exclusive employee sales; Clothing allotment

Michael Kors cultivates a fast-paced, style-driven retail culture that balances commercial objectives with a focus on elevated customer experiences. The workplace values diversity, inclusivity and internal development, encouraging mobility across brands within the Capri Holdings portfolio.