Michael Kors Sales Supervisor

Michael Kors is an international luxury fashion house known for accessible American luxury in apparel, handbags and accessories. The brand is part of Capri Holdings Limited and operates a global retail network that emphasizes elevated customer service, premium presentation, and a refined brand image.

1. Achieve personal and store sales targets through direct selling, clienteling and coaching of the sales team.
2. Develop and refine personal sales techniques and mentor associates to maximize individual and store performance.
3. Deliver exceptional, elevated customer service; build and maintain repeat clientele using a personal client book and by supporting associates’ client-development.
4. Manage post-sale processes including shipping, alterations and special requests to ensure a seamless client experience.
5. Support store operations: enforce cash controls, loss-prevention procedures, physical security and inventory management in collaboration with the store manager.
6. Train and support staff in register usage and execute management register functions as required.
7. Participate in stock handling, shipping/receiving protocols, inventory counts and timely processing of deliveries.
8. Maintain visual merchandising standards: ensure the selling floor is organized, stocked and aligned with visual directives.
9. Identify product or inventory concerns and communicate replenishment needs to support business goals.
10. Uphold professional image and grooming standards, adhere to scheduling and time-and-attendance policies, and support follow-up for training programs.
11. When applicable, perform offsite driving duties to transport product to/from offsite locations.

1. Minimum 2 years of retail sales experience, with at least 1 year in a supervisory or lead capacity (luxury or premium retail preferred).
2. Proven track record of meeting or exceeding sales targets and developing client relationships.
3. Strong leadership and coaching abilities with experience training sales staff.
4. Excellent interpersonal, problem-solving and communication skills; ability to resolve customer complaints effectively.
5. Flexible availability including weekends, holidays and peak retail periods.
6. Valid driver’s license and clean driving record if required for offsite transport duties.

1. Clienteling and CRM-driven relationship building
2. Advanced sales techniques and up-selling
3. Visual merchandising and implementation of visual directives
4. Inventory control and stockroom procedures
5. Cash handling and register management
6. Loss prevention and risk-management awareness
7. Team leadership, coaching and development
8. Professional grooming and brand presentation
9. Time management and scheduling adherence

Approximately 2+ years of retail sales experience with demonstrated success in meeting sales targets; minimum 1 year in a supervisory, lead or coaching role within luxury or premium retail is preferred.

High school diploma or equivalent; additional coursework or certifications in retail management or hospitality preferred but not required.

Michael Kors fosters a fast-paced, fashion‑forward retail environment where elevated client service and impeccable presentation are paramount. As part of Capri Holdings, the brand emphasizes professionalism, collaborative teamwork and continuous development for employees across its global retail estate.