Michael Kors Deputy Store Manager

Michael Kors is a global luxury lifestyle brand within Capri Holdings, known for ready-to-wear, accessories and leather goods sold through a worldwide network of boutiques, outlets and concessions. The brand operates a large, multicultural EMEA retail organisation and emphasises high-touch customer service, visual standards and omnichannel retailing.

1. Own the store’s commercial performance and deliver an outstanding customer experience aligned with brand standards.
2. Support the Store Manager in daily operations, administrative duties and overall store governance in an efficient, structured manner.
3. Lead, coach and inspire the retail team, setting an example and promoting continuous learning and professional development.
4. Develop and maintain client relationships through proactive clienteling and structured customer-book management.
5. Leverage omni-channel tools and retail technologies to maximise sales and conversion.
6. Actively contribute to store-level planning, achievement of KPIs and execution of brand initiatives.

1. Proven sales and leadership experience within a retail environment with a track record of achieving KPIs.
2. Solution-oriented, proactive and adaptable approach when facing dynamic or ambiguous situations.
3. Entrepreneurial and creative mindset with a strong interest in fashion and market trends.
4. Excellent communication skills; English language skills are an advantage.

1. Clienteling
2. Customer book management
3. Omni-channel tools and technologies
4. Sales KPI management
5. Team leadership and coaching
6. Retail operations

Substantial hands-on experience in retail sales and people management, ideally including prior responsibility for store targets and operational delivery in a fashion or luxury environment.

Vocational qualification in retail, commerce or a related discipline, or equivalent practical experience; a bachelor’s degree in business or a related field is advantageous but not required.

Competitive remuneration package with attractive additional benefits; employee discount at Michael Kors and Jimmy Choo; work clothing provided; employee wellbeing programme; 30 days annual leave.

Michael Kors’ retail culture is international, fast-paced and customer-centric, with an emphasis on high standards of service and visual presentation. Teams are encouraged to be entrepreneurial and collaborative, with ongoing training and development to advance careers within the wider Capri Holdings group.