Michael Kors Assistant Store Manager

Michael Kors is a global luxury lifestyle brand within the Capri Holdings portfolio, known for accessible luxury in apparel, accessories, footwear and fragrances. The brand operates an international retail network and emphasizes client-focused service, visual excellence and omnichannel retailing across its stores.

1. Drive store performance and ensure an exceptional customer experience, meeting sales targets and KPIs.
2. Support the Store Manager in daily store operations, administrative tasks and operational execution.
3. Lead, coach and develop the sales team through hands-on leadership, training and performance management.
4. Cultivate and manage client relationships using clienteling practices and customer book management to increase loyalty and repeat business.
5. Leverage omni-channel tools and retail technologies to optimise sales, stock availability and the in-store customer journey.

1. Proven sales and frontline leadership experience within a retail environment, ideally in premium or luxury retail.
2. Demonstrable ability to work in a KPI-driven environment and to deliver measurable commercial results.
3. Strong solution orientation, proactivity and the capacity to perform under dynamic retail conditions.
4. Entrepreneurial and creative mindset with a keen interest in fashion and market trends.
5. Excellent communication skills; English language skills are an advantage.

1. Retail sales leadership
2. Team coaching and development
3. KPI-driven performance management
4. Clienteling / customer book management
5. Omni-channel retail tools and technologies
6. Visual merchandising
7. Excellent customer-facing communication

Substantial retail sales and management experience with a track record of meeting commercial targets and leading a store team; experience in luxury or premium retail is advantageous.

Vocational qualification in retail/commerce, business or equivalent professional experience; formal retail management training is a plus.

Competitive remuneration package with attractive additional benefits; employee discount for Michael Kors and Jimmy Choo; company-provided work clothing; employee wellbeing programme; 30 days annual leave.

The brand fosters a fast-paced, creative retail environment focused on client service, visual standards and commercial excellence. As part of a global luxury group, the workplace emphasises professional development, teamwork and inclusivity, with accessible recruitment and accommodation processes.