MHCS Oenotourism Experience Development Coordinator

MHCS, as part of the prestigious LVMH conglomerate, is a distinguished entity in the luxury wine and spirits sector. Renowned for its iconic Champagne houses such as Dom Pérignon, Moët & Chandon, and Veuve Clicquot, MHCS offers a unique opportunity for professionals to contribute to a legacy of excellence and innovation in the oenotourism industry.

1. Serve as the primary point of contact for client interactions via email, phone, and online ticketing systems.
2. Advise clients on the most suitable oenotourism experiences based on their profiles and the offerings of the Champagne houses.
3. Coordinate client relations with Front Office teams, ensuring continuous information flow and optimal customer experience.
4. Participate in the development and promotion of oenotourism offerings in collaboration with the Champagne houses.
5. Manage the sale and organization of tours and receptions, tailoring offers to client needs and house strategies.
6. Oversee online planning and reservation tools, including offer creation and pricing.
7. Handle customer service inquiries, complaints, and feedback, ensuring client satisfaction and loyalty.
8. Maintain and update information on various digital and tourism platforms.
9. Organize and participate in external representation events, such as trade shows.

1. Bachelor's degree in Tourism, Hospitality, Technical Sales, or a related field.
2. 1 to 3 years of experience in a similar role.

1. Fluency in French and English, with a third language as an advantage.
2. Strong interpersonal and teamwork abilities.
3. Adaptability and agility in dynamic environments.
4. Customer relationship management expertise.
5. Analytical skills and initiative.
6. Creativity and commercial acumen.
7. Proficiency in office and IT tools.

1 to 3 years of relevant experience in a similar role within the tourism or hospitality industry.

Bachelor's degree in Tourism, Hospitality, or a related field.

The position offers the opportunity to work within a prestigious luxury brand, with access to exclusive industry events and professional development opportunities.

The work environment at MHCS is characterized by a commitment to excellence, innovation, and a deep appreciation for the heritage of its Champagne houses. Employees are encouraged to bring creativity and initiative to their roles, fostering a culture of collaboration and continuous improvement.