Alexander McQueen Store Manager

Toronto • Canada

Monday, March 3, 2025

Alexander McQueen, a renowned British luxury fashion house, was established by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Known for its distinctive expression of individuality and subversive strength, the brand is celebrated for its uncompromising quality and creative vision. With its design studio and atelier based in London, Alexander McQueen continues to push the boundaries of fashion under the creative direction of Seán McGirr.

1. Lead and support all activities to achieve store business objectives and ensure an unparalleled client experience.
2. Set up and implement the strategy and vision for the store, providing recommendations and improvement plans based on store results.
3. Ensure excellence in client experience through local market knowledge and promoting brand values.
4. Drive team to exceed financial targets and maximize sales performances.
5. Propose and develop action plans through careful analysis of store performance.
6. Communicate company-set KPIs and identify strategies to ensure performance standards are met.
7. Represent the company within the local market, identifying opportunities to increase foot traffic and build loyal client relationships.
8. Foster omni-channel awareness and encourage the use of digital tools to enhance client relationships.
9. Monitor store expenses and maintain operating budgets.
10. Provide effective product feedback and participate in buying sessions when requested.
11. Train and communicate current collection knowledge to associates to ensure full education on brand pillars and season strategy.
12. Place the client above all, creating a welcoming environment and ensuring the team meets client needs.
13. Develop and maintain solid client relationships and enforce meaningful after-sales experiences.
14. Manage the achievement of business objectives by utilizing a top client strategy.
15. Promote brand awareness and capture competitive market share through community outreach and events.
16. Capture meaningful customer data to personalize future client development opportunities.
17. Oversee annual review process for all store employees and set annual employee goals.
18. Conduct monthly coaching sessions and provide constructive feedback.
19. Attract, recruit, and retain a high-performing team and build a talent pipeline.
20. Ensure a consistent and branded onboarding experience for new hires.
21. Manage staff resources and scheduling to drive sales and ensure customer service.
22. Partner with Retail Manager and Human Resource Manager for employee relations issues.
23. Act as a strong staff motivator, promoting team spirit and cultivating a positive environment.
24. Adhere to and enforce all company policies and procedures.
25. Monitor store expenses and maintain store operating budget while aiming to reduce costs.
26. Comply with all loss prevention audits and inventory reconciliations.
27. Oversee processing of merchandise requests and shipments.
28. Support and maintain visual merchandising standards set by headquarters.

1. Significant sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Commercial awareness and strong business acumen.
4. Coaching and development skills.
5. Strong analytical skills.
6. Entrepreneurial spirit.
7. Strong budget management experience.
8. Strong verbal and written communication skills.
9. Confidence in public speaking and engaging with external stakeholders.
10. Ability to manage competing priorities in a fast-paced environment.
11. Proficiency with Microsoft Office software.
12. Flexibility to work a retail schedule including evenings, weekends, and holidays.
13. Ability to effectively create, manage, and adhere to deadlines.
14. Ability to be mobile for extended periods of time.
15. Passion for the fashion industry.
16. Ability to climb a ladder and lift packages weighing 10 lbs.

1. Leadership and team management.
2. Strategic planning and execution.
3. Client relationship management.
4. Sales and performance analysis.
5. Budget management.
6. Communication and public speaking.
7. Problem-solving and adaptability.
8. Proficiency in Microsoft Office.
9. Knowledge of fashion industry trends.

Significant sales management experience in retail, luxury retail, or service-related industry is required.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and encourages an inclusive environment where individuals can thrive and express their talents. As part of the Kering Group, Alexander McQueen is committed to building a diverse workforce that enriches the workplace and adapts to a changing world.