Alexander McQueen Store Manager

Shizuoka • Japan

Tuesday, January 14, 2025

Alexander McQueen, established in 1992 by Lee Alexander McQueen, is a distinguished British luxury fashion brand renowned for its unique expression of individuality, disruptive strength, and raw power. Since becoming part of the Kering Group in 2001, the brand has continued to thrive under the creative direction of Sean McGirr from December 2023. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision.

1. Lead all activities to achieve store business goals and ensure a high-quality client experience.
2. Propose and implement improvement plans based on store results, setting and executing store strategy and vision.
3. Oversee store operations, loss prevention compliance, human resources management, and visual merchandising.
4. Strengthen client experience and promote brand values and vision through leadership and market knowledge.
5. Empower and develop the store team to provide excellent service and experience in all client interactions.
6. Drive sales and maximize revenue by leading the team to exceed financial targets.
7. Analyze store performance and develop action plans.
8. Communicate company-set KPIs to the team and strategize to meet performance standards.
9. Represent the company in the Japanese market, increasing traffic, acquiring new clients, and building brand loyalty.
10. Encourage and support the use of digital tools to enhance client relationships.
11. Monitor store expenses and achieve operational budgets.
12. Provide effective product feedback based on store needs and participate in buying sessions if required.
13. Stay informed about competitors, fashion trends, industry news, and new technology innovations.
14. Train and communicate the latest collection knowledge to all employees.
15. Foster a welcoming environment and address client needs and requests as a priority.
16. Build and maintain strong client relationships to enhance loyalty and conduct meaningful after-sales activities.
17. Utilize top client strategies to manage and cultivate high-potential clients.
18. Promote brand awareness through community outreach and company-hosted events.
19. Gather meaningful client data to personalize future clienteling opportunities.
20. Ensure a consistent brand onboarding experience for all new hires.
21. Manage staff resources and scheduling to effectively drive sales and customer service.
22. Collaborate with retail and HR managers to resolve employee relations issues.
23. Promote team spirit through effective communication and foster a positive, energetic environment.
24. Master company tools and applications, including IT and digital, and share necessary updates with the team.
25. Train and inspire the store team on product knowledge, sales techniques, client service, and company policies and procedures.
26. Identify talented individuals within the team and propose internal development opportunities.
27. Ensure strong collaboration between front and back office for efficient operations.
28. Adhere to company policies and procedures, monitor store expenses, and maintain operational budgets.
29. Oversee loss prevention audits and inventory management to meet company targets.
30. Support and maintain visual merchandising standards set by headquarters.

1. Ability to execute Key Behaviours expected by Alexander McQueen.
2. Experience in sales management within retail, luxury retail, or service-related industries.
3. Proven track record and ability to drive store performance.
4. Commercial acumen and strong business insight, including key performance indicators in retail.
5. Coaching and capability development skills.
6. High analytical skills.
7. Entrepreneurial spirit.
8. Experience in budget management.
9. Strong verbal and written communication skills and excellent organizational abilities.
10. Confidence in public speaking and engaging with external stakeholders.
11. Ability to manage competing priorities in a fast-paced environment and embrace change.
12. Ability to maintain a positive workplace environment under pressure.
13. Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
14. Flexibility to work retail schedules, including evenings, weekends, and holidays.
15. Ability to create, manage, and adhere to deadlines effectively.
16. Willingness to travel extensively.
17. Passion for the fashion industry.

1. Leadership and team management
2. Strategic planning and execution
3. Client relationship management
4. Sales and revenue optimization
5. Analytical and problem-solving
6. Communication and presentation
7. Organizational and multitasking
8. Digital literacy and CRM tools
9. Budget and expense management

Proven experience in sales management within retail or luxury retail environments, with a strong track record of driving store performance and achieving business goals.

Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand is committed to supporting and enabling its team to succeed, emphasizing collaboration towards common goals and treating everyone with equal respect and appreciation. The workplace environment is one of compassion and empathy, integral to the brand's ethos.