Alexander McQueen Store Manager

Alexander McQueen is a British luxury fashion house and a member of the Kering group, renowned for its audacious creativity, razor-sharp tailoring and theatrical runway identity. The brand operates globally from its London design studio and atelier and seeks leaders who can translate its uncompromising aesthetic into exceptional client experiences and commercial performance.

1. Drive store sales and exceed KPIs through strategic client acquisition, retention and CRM-driven activities.
2. Develop and implement short- and long-term sales plans based on analysis of sales figures, CRM data and market opportunity.
3. Oversee store visual standards and merchandising to ensure alignment with House guidelines and to maximise sell-through.
4. Plan and coordinate in-store events and promotional activities in collaboration with visual merchandising and press teams.
5. Manage inventory and stock processes, review seasonal orders with sales teams and optimise merchandise allocation.
6. Lead, coach and motivate the in-store team; act as a role model and ensure consistent application of company policies and behaviours.
7. Identify and remediate performance issues, conduct regular appraisals and set individual development objectives.
8. Design and deliver in-store training, including induction, product knowledge and collection briefing sessions.

1. Minimum 8 years' retail experience with at least 2 years in an in-store managerial role for a luxury fashion brand.
2. Demonstrable alignment with Alexander McQueen core behaviours: empowerment, teamwork, respect and kindness.
3. Proven ability to analyse sales and CRM data to inform commercial decisions and action plans.
4. Strong leadership and people-management capabilities, including performance management and staff development.
5. High level of computer literacy, including proficient use of Microsoft Office and CRM tools.
6. Excellent interpersonal and communication skills with the ability to liaise effectively across internal and external stakeholders.

1. Microsoft Office
2. CRM
3. Visual merchandising
4. Sales analysis
5. Stock control
6. Clienteling
7. Event coordination
8. Leadership
9. Employee training
10. Customer service

At least 8 years of progressive retail experience with a minimum of 2 years in a managerial role within luxury fashion, demonstrating consistent achievement of sales targets and staff development.

Bachelor's degree in Business, Retail Management, Fashion or a related field preferred; equivalent professional retail management qualifications or demonstrable on-the-job experience accepted.

The brand cultivates a collaborative, people-centred culture where empowerment, teamwork, respect and kindness are core behaviours. Employees are expected to uphold the House’s creative standards while contributing to a supportive environment that prioritises development and mutual respect.