Alexander McQueen Store Director

Alexander McQueen is a British luxury fashion house celebrated for its uncompromising craftsmanship, theatrical design language and creative audacity. The brand operates within the Kering group and maintains design and atelier operations in London while selling through a global network of boutiques and wholesale partners. As an employer, it demands high standards of creativity, commercial rigour and client service consistent with a leading maison in the luxury sector.

1. Lead the Rodeo Drive boutique to achieve and exceed financial targets through strategic planning, KPI communication and disciplined expense management.
2. Develop and implement localized commercial actions and improvement plans based on careful analysis of store performance and competitive trends.
3. Own the client experience: cultivate premier client relationships, drive private appointment culture, CRM use and after‑sales to increase loyalty and lifetime value.
4. Recruit, coach and retain a high‑performing retail team; conduct regular performance reviews, monthly coaching and oversee onboarding to ensure brand alignment.
5. Ensure exemplary visual merchandising and operational standards by partnering with head office directives and maintaining front/back of house organisation.
6. Oversee inventory integrity and loss prevention processes including monthly cycle counts, reconciliations and adherence to company audit policies.
7. Represent the brand locally to build store presence, attract new clients, coordinate events and capture market share in the luxury marketplace.
8. Promote omni‑channel integration by encouraging digital tools and behaviours among the team to enhance client engagement and sales conversion.

1. Significant retail sales management experience in luxury or premium retail with demonstrated ability to drive store performance.
2. Proven commercial acumen and ability to manage budgets, forecasts and key retail performance indicators.
3. Strong coaching and people‑management skills with experience conducting performance reviews and building talent pipelines.
4. Excellent verbal and written communication skills and confidence engaging with internal and external stakeholders.
5. High level of integrity, ownership of store operations and practical knowledge of loss prevention and inventory control.

1. Microsoft Word
2. Microsoft Excel
3. Microsoft PowerPoint
4. Microsoft Outlook
5. CRM

Minimum 5 years of progressive leadership in retail, preferably within luxury fashion, with a track record of managing boutique or flagship operations and delivering consistent sales growth.

Bachelor's degree in Business, Retail Management, Marketing or a related discipline preferred; equivalent retail leadership experience will be considered.

The house promotes a high‑performing, collaborative culture that prizes empowerment, teamwork, respect and kindness. Working at Alexander McQueen requires a commitment to creative excellence, client obsession and the ability to operate in a fast‑paced, service‑oriented luxury environment.