Alexander McQueen Senior Client Advisor

Alexander McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, the brand is renowned for its unique expression of individuality and subversive strength, consistently pushing the boundaries of British tailoring traditions. The design studio and atelier, based in London, uphold these foundational values, delivering an uncompromising creative vision and incisive tailoring.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of Alexander McQueen's history and heritage.
2. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
3. Foster open and constructive communication with team members, proposing effective solutions when needed.
4. Contribute to the visual display of products in accordance with Alexander McQueen's visual standards.
5. Ensure store functional maintenance and appropriate product levels on the sales floor, adhering to corporate policies and procedures.
6. Follow company grooming standards and policies.
7. Drive to exceed individual financial targets and maximize sales performance, contributing to the store's success.
8. Proactively seize cross-selling opportunities across all product categories available in the store.
9. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools.
10. Strengthen client loyalty by participating in clienteling initiatives.
11. Stay updated on product knowledge, sales techniques, client services, and company policies and procedures.
12. Operate with the highest level of care and respect for the product.
13. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

Kering is committed to building a diverse workforce, believing that diversity in all its forms enriches the workplace and opens up opportunities for talent expression.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness, ensuring a supportive environment where everyone can thrive. As part of the Kering Group, the company values diversity and inclusivity, encouraging a workplace that adapts to a changing world.