Alexander McQueen Senior Client Advisor

Alexander McQueen is a London‑based luxury fashion house renowned for a bold, visionary aesthetic and meticulous craftsmanship. The brand is part of the Kering group and is recognized for couture-level attention to detail, an experimental design language, and a client‑focused retail experience across flagship stores worldwide.

1. Deliver exceptional, personalized luxury service by greeting, listening to and advising clients with authoritative product and brand knowledge.
2. Own client relationships end‑to‑end using bespoke clienteling techniques and CRM/digital tools to drive loyalty and repeat business.
3. Proactively identify and convert cross‑selling opportunities across all product categories to maximize individual and store sales.
4. Meet and exceed individual KPIs and contribute to store performance through disciplined sales activity and target management.
5. Ensure shopfloor standards, visual merchandising and stock levels comply with House policies and operational procedures.
6. Execute cash handling, inventory and reporting tasks accurately and in accordance with head office guidelines.
7. Foster collaborative teamwork, promote the House Code of Behaviours and propose constructive solutions to improve store performance.
8. Maintain a continual learning mindset by seeking feedback and participating in training and clienteling initiatives.

1. Demonstrable alignment with Alexander McQueen’s behaviours: empowerment, teamwork, respect and kindness.
2. Proven experience in a similar role within fashion retail or customer service in the luxury segment.
3. Proven track record of meeting and exceeding individual and store KPIs.
4. Strong verbal and written communication with excellent selling skills and objection‑handling.
5. Client‑centric mindset with an entrepreneurial approach and passion for fashion and luxury trends.
6. Comfortable using CRM and other digital retail tools; able to participate in clienteling initiatives.
7. Ability to stand and be mobile for extended periods, climb a ladder and regularly lift packages up to 10 lbs.
8. Adherence to brand grooming and presentation standards.

1. CRM
2. digital retail tools
3. clienteling
4. visual merchandising
5. inventory and stock procedures
6. cash handling
7. cross‑selling
8. selling and objection‑handling

Proven experience in luxury or fashion retail or customer service with a history of building client relationships, driving sales and exceeding KPIs. Experience using CRM and participating in clienteling and store initiatives is required.

High school diploma or equivalent; tertiary education in fashion, business or a related discipline is a plus.

The House promotes a collaborative, client‑centric culture grounded in empowerment, teamwork, respect and kindness. As part of the Kering group, the brand values diversity and continuous learning, encouraging employees to develop professionally while delivering a distinctive luxury experience.