Alexander McQueen Retail Associate

Auckland • New Zealand

Tuesday, April 8, 2025

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality, subversive strength, and raw power. Since joining the Kering Group in 2001, McQueen has continued to push the boundaries of fashion under the creative direction of Seán McGirr. The brand is celebrated for its uncompromising quality and innovative design, with its studio and atelier based in London. As part of the Kering Group, McQueen benefits from the conglomerate's commitment to diversity and inclusion, fostering a workplace where talent can thrive.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients to meet their needs, demonstrating comprehensive product knowledge and understanding of McQueen's history and heritage.
2. Engage clients with insights on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
3. Foster open communication with team members, adopting a collaborative approach and proposing effective solutions to promote a positive working environment aligned with the House Code of Behaviours.
4. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
5. Ensure shop floor standards and appropriate product levels are maintained, adhering to House policies and procedures.
6. Comply with Company grooming standards in accordance with McQueen's policies.
7. Adhere to Company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities as required by head office.

1. Demonstrated ability to embody McQueen Behaviours.
2. Proven experience in a similar role within fashion retail companies or customer service-related fields.

1. Strong verbal and written communication skills.
2. Ability to work in a fast-paced and dynamic environment.
3. In-depth knowledge of luxury products with a keen interest in fashion trends and the luxury market.
4. Team-player mentality.
5. Ability to be mobile for extended periods.

Prior experience in a similar role within fashion retail or customer service is necessary.

The position offers the opportunity to work within a dynamic and diverse team, with exposure to luxury fashion retail and potential career growth within the Kering Group.

McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and is committed to creating an inclusive environment where employees can express their talents and adapt to a changing world.