Alexander McQueen Client Advisor

Alexander McQueen is a British luxury fashion house within the Kering group, known for bold, theatrical design and exacting craftsmanship. The brand combines a London-based studio and atelier practice with global retail operations and cultivates a reputation for creativity, artisanal quality and a distinctive house identity.

1. Deliver an exceptional, personalised luxury client experience by greeting, listening to and advising clients, demonstrating thorough product and brand knowledge.
2. Own and develop client relationships through tailored clienteling supported by CRM and digital tools to increase loyalty and lifetime value.
3. Proactively identify and convert cross-selling opportunities across all product categories to meet and exceed individual financial targets and KPIs.
4. Maintain shopfloor presentation and stock levels in accordance with House visual merchandising, operational and inventory procedures.
5. Execute cash, inventory and reporting activities requested by head office, ensuring compliance with company policies and operational guidelines.
6. Contribute to a collaborative team environment by proposing solutions, sharing feedback and promoting the House Code of Behaviours (empowerment, teamwork, respect, kindness).
7. Remain professionally groomed and act as a brand ambassador at all times.

1. Proven experience in a similar role within fashion retail or a customer-service environment.
2. Demonstrable track record of driving and exceeding individual and store KPIs.
3. Strong selling ability and objection-handling skills with a client-centric, entrepreneurial approach.
4. Excellent verbal and written communication skills and a team-player mentality.
5. Comfortable using CRM systems and digital retail tools for clienteling and sales activities.
6. Ability to stand and be mobile for extended periods, climb a ladder and regularly lift packages of approximately 10 lbs.

1. CRM
2. Digital retail tools
3. Clienteling
4. Visual merchandising
5. Inventory control
6. Cash handling
7. Cross-selling and upselling techniques

Proven experience in a comparable fashion retail or customer service role with a demonstrated ability to meet and exceed sales KPIs and to cultivate long-term client relationships.

The House fosters a creative, high-standard workplace where technical excellence and individuality are prized. As part of the Kering group, the environment balances entrepreneurial sales performance with a collaborative, inclusive ethos that emphasises empowerment, respect and kindness.