Alexander McQueen Client Advisor

Shizuoka • Japan

Tuesday, January 14, 2025

Alexander McQueen, a distinguished British luxury fashion brand established in 1992 by Lee Alexander McQueen, is renowned for its unique expression of individuality, disruptive strength, and raw power. As part of the Kering Group since 2001, the brand is under the creative direction of Sean McGirr as of December 2023. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision.

1. Demonstrate exceptional knowledge of Alexander McQueen's history and products to provide outstanding customer experiences.
2. Leverage all product categories in-store to actively pursue cross-selling opportunities.
3. Utilize CRM and digital tools to maintain and develop customer relationships, enhancing customer loyalty.
4. Engage with customers about general fashion trends and luxury market dynamics, showcasing a passion for fashion and luxury products.
5. Maximize personal sales to exceed individual financial targets and contribute to the overall success of the store.
6. Promote open and constructive communication with team members, fostering a collaborative approach and proposing effective solutions when needed.
7. Actively seek feedback from colleagues and management to maintain a continuous learning attitude.
8. Utilize various training resources provided by the brand to uphold sales floor standards and appropriate product levels in line with brand policies and procedures.
9. Participate in department or store clienteling initiatives to strengthen customer loyalty.
10. Adhere to AMQ standards and policies regarding personal grooming.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, inventory procedures, cash activities, logistics, and all key reporting activities requested by headquarters.

1. Ability to embody the Key Behaviours expected by Alexander McQueen.
2. Proven experience in a similar role within fashion retail or customer service sectors.
3. Capability to drive and exceed individual and store KPIs.
4. Interest in fashion and keeping up with industry trends and news.
5. Team player mentality.
6. Strong verbal and written communication skills.
7. Robust sales skills and ability to overcome objections.
8. Customer-centric approach with an entrepreneurial spirit.
9. Ability to work in a fast-paced, dynamic environment.
10. Strong interest in fashion trends, luxury markets, and social media, with knowledge of luxury products.
11. Ability to use digital retail tools and CRM systems.
12. Willingness to travel for extended periods.

1. Exceptional product knowledge
2. Cross-selling proficiency
3. CRM and digital tool utilization
4. Customer engagement
5. Sales maximization
6. Team collaboration
7. Feedback receptiveness
8. Continuous learning
9. Clienteling participation
10. Adherence to grooming standards
11. Compliance with company procedures

Proven experience in a similar role within fashion retail or customer service sectors.

Competitive benefits package including professional development opportunities and employee discounts.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand is committed to supporting its team and colleagues to ensure collective success, promoting a respectful and inclusive workplace where every individual is valued and appreciated.