Alexander McQueen Client Advisor

Alexander McQueen is a British luxury fashion brand founded in 1992 by Lee Alexander McQueen. It became part of the Kering Group in 2001 and is known for its unique expression of individuality, disruptive strength, and raw power. The brand operates a design studio and atelier in London, renowned for uncompromising quality and creative vision.

1. Demonstrate excellent knowledge of AMQ's history, heritage, and products to provide an exceptional customer experience.
2. Utilize all product categories in the store and actively pursue cross-selling opportunities.
3. Enhance customer loyalty by using CRM and digital tools to maintain and develop customer relationships.
4. Engage with customers about general fashion trends and luxury market movements, showcasing a passion for fashion and luxury products.
5. Maximize personal sales to exceed individual financial targets and contribute to the store's overall success.
6. Promote open and constructive communication with team members and adopt a collaborative approach, proposing effective solutions when necessary.
7. Incorporate feedback from colleagues and management to maintain a continuous learning attitude.
8. Utilize various training resources provided by the brand to maintain sales floor standards and appropriate product levels in line with brand policies and procedures.
9. Participate in clienteling initiatives at the department or store level to strengthen customer loyalty.
10. Adhere to AMQ's grooming standards and policies.
11. Comply with company procedures and guidelines regarding visual merchandising, operational guidelines, stock procedures, cash activities, inventory, logistics, and all key reporting activities requested by headquarters.

1. Ability to execute the Key Behaviours required by Alexander McQueen.
2. Proven experience in a similar role within a fashion retail company or customer service-related field.
3. Ability to drive and exceed individual and store KPIs.
4. Interest in fashion and following industry trends and news.
5. Team player spirit.
6. Strong verbal and written communication skills.
7. Strong sales skills and ability to overcome objections.
8. Customer-centric approach and entrepreneurial spirit.
9. Ability to work in a fast-paced, dynamic environment.
10. Strong interest in fashion trends, luxury market, social media, and knowledge of luxury products.
11. Ability to use digital retail tools and CRM.
12. Ability to travel long distances.

1. Excellent product knowledge
2. Cross-selling
3. Customer relationship management
4. Sales maximization
5. Communication
6. Collaboration
7. Continuous learning
8. Training utilization
9. Clienteling
10. Grooming standards adherence
11. Procedure compliance

Proven experience in a similar role within a fashion retail company or customer service-related field.

Alexander McQueen fosters a culture defined by Key Behaviours, including empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where all team members can succeed, promoting collaboration and respect for all individuals.