Alexander McQueen Client Advisor

Alexander McQueen, a revered British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its distinctive expression of individuality and creative vision, the brand operates with an unwavering commitment to quality and innovation. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to push the boundaries of fashion with its design studio and atelier based in London.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive product knowledge and understanding of AMQ history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open communication with team members, promoting a collaborative environment and proposing effective solutions.
7. Maintain shopfloor standards and product levels in accordance with House policies and procedures.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and policies.
10. Comply with company procedures on visual merchandising, operational guidelines, and stock procedures, ensuring proactive execution of company policies.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

Alexander McQueen, as part of the Kering Group, is committed to building a diverse workforce and offers an inclusive work environment. The company encourages applications from all qualified candidates, regardless of background.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The company values diversity and believes it enriches the workplace, opening opportunities for talent expression and adaptation to a changing world.