Alexander McQueen Client Advisor

McQueen is a British luxury fashion house renowned for incisive tailoring and a bold creative vision. With its design studio and atelier based in London, the house combines artisanal craftsmanship with contemporary expression. McQueen is part of the Kering Group and operates within a global luxury network, providing opportunities to work at the intersection of heritage craftsmanship and modern retail excellence.

1. Deliver an exceptional luxury client experience by greeting, listening to and advising clients, demonstrating comprehensive knowledge of product ranges and McQueen heritage.
2. Own client relationships through proactive clienteling: recruit, maintain and develop clients using bespoke approaches supported by CRM and digital retail tools.
3. Maximise sales through personalised service and cross-selling across all available product categories to achieve and exceed individual KPIs and financial targets.
4. Participate in department/store clienteling initiatives and contribute to broader store performance and loyalty-building activities.
5. Maintain shopfloor standards including visual merchandising, product presentation and stock levels in accordance with House policies and operational procedures.
6. Execute cash activity, inventory, logistics and reporting duties as required by head office, ensuring strict compliance with company procedures.
7. Foster a collaborative team environment by communicating constructively, proposing solutions and modelling the House behaviours (Empower, Teamwork, Respect, Kindness).
8. Commit to continual learning by seeking feedback and utilising training resources to strengthen product knowledge and service techniques.

1. Proven experience in a client-facing role within fashion retail or a customer-service environment.
2. Demonstrable track record of meeting or exceeding individual and store KPIs through effective selling and clienteling.
3. Strong verbal and written communication skills with a client-centric, entrepreneurial mindset.
4. Ability to work in a fast-paced, dynamic retail environment and remain mobile for extended periods.
5. Genuine interest in fashion and awareness of industry and luxury market trends.
6. Ability to use CRM and digital retail tools and to apply visual merchandising and stock-management procedures.

1. CRM
2. digital retail tools
3. Clienteling
4. Cross-selling
5. Visual merchandising
6. Stock procedures
7. Inventory and cash activity
8. Strong selling and objection-handling skills
9. Excellent verbal and written communication

Proven experience in a similar fashion retail or customer service role with responsibility for client relationships and sales targets; evidence of driving and exceeding individual KPIs is required.

No formal degree required; secondary education plus retail sales or hospitality training preferred.

McQueen cultivates a creative, detail-driven workplace that prizes individuality and craftsmanship while operating within Kering’s global luxury network. The House emphasises collaborative teamwork, empowerment, respect and kindness, encouraging continuous learning and peer support.