Alexander McQueen Client Advisor
Alexander McQueen, a revered British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality and subversive strength. Since 2001, the brand has been a part of the prestigious Kering Group, a global leader in luxury. Under the creative direction of Seán McGirr as of December 2023, Alexander McQueen continues to uphold its legacy of uncompromising quality and innovative design, with its design studio and atelier based in London.
- Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
- Proactively identify cross-selling opportunities across all product categories.
- Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools.
- Engage clients with insights on fashion trends and luxury market developments.
- Strive to exceed individual financial targets and contribute to store success.
- Foster open communication and collaboration with team members, promoting a positive working environment.
- Maintain shop floor standards and product levels according to company policies.
- Participate in clienteling initiatives to strengthen client loyalty.
- Adhere to company grooming standards and operational guidelines.
- Ensure compliance with visual merchandising, stock procedures, and reporting activities.
- Proven experience in a similar role within fashion retail or customer service.
- Demonstrated ability to drive and exceed individual and store KPIs.
- Strong verbal and written communication skills.
- Proficient selling skills with the ability to overcome objections.
- Client-centric approach with an entrepreneurial spirit.
- Ability to work in a fast-paced, dynamic environment.
- Knowledge of luxury products and fashion trends.
- Proficiency with digital retail tools and CRM.
- Physical ability to be mobile for extended periods and lift packages up to 10 lbs.
Experience in fashion retail or a customer service-related field is required.
Salary Range: $23.00 - $25.00/hour
Kering is committed to building a diverse workforce, offering equal opportunities for all qualified candidates.
The workplace culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. Employees are encouraged to thrive in a supportive environment that values dignity and appreciation for efforts, fostering a collaborative and compassionate atmosphere.

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