Alexander McQueen Client Advisor

Dubai • UAE

Tuesday, May 20, 2025

Alexander McQueen, a distinguished British luxury fashion house founded by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality and raw power. Since 2001, the brand has been part of the prestigious Kering Group, a global leader in luxury. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to uphold its commitment to uncompromising quality and innovative design. The brand's culture is deeply rooted in empowerment, teamwork, respect, and kindness, fostering an environment where creativity and collaboration thrive.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive product knowledge and understanding of McQueen's heritage.
2. Proactively identify and seize cross-selling opportunities across all product categories.
3. Cultivate and maintain client relationships through personalized approaches, utilizing CRM and digital tools to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage clients with insights on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
6. Exceed individual financial targets and contribute to the store's overall success.
7. Foster open communication with team members, promoting a collaborative and positive work environment.
8. Maintain a continual learning mindset by seeking and embracing feedback.
9. Ensure shop floor standards and product levels align with company policies.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures on visual merchandising, operational guidelines, and stock procedures.

1. Demonstrated McQueen behaviors and values.
2. Proven experience in a similar role within fashion retail or customer service.
3. Ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Effective selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced, dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in digital retail tools and CRM.
7. Fluency in Russian.

Proven experience in fashion retail or a customer service-related field is required.

Alexander McQueen offers a dynamic and supportive work environment, fostering professional growth and development. Employees benefit from being part of a globally recognized luxury brand within the Kering Group, known for its commitment to diversity and inclusion.

The workplace culture at Alexander McQueen is characterized by empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. Employees are encouraged to express their talents individually and collectively, contributing to a vibrant and inclusive environment.