Alexander McQueen Client Advisor

Dubai • UAE

Thursday, February 20, 2025

Alexander McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, is part of the prestigious Kering Group since 2001. Known for its bold expression of individuality and creative prowess, the brand operates with a commitment to excellence and innovation. Under the creative leadership of Seán McGirr, Alexander McQueen continues to set benchmarks in the luxury fashion industry. The company fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and dynamic workplace.

1. Provide exceptional client experiences by engaging with clients, understanding their needs, and demonstrating comprehensive product knowledge.
2. Capitalize on cross-selling opportunities across all product categories to enhance client satisfaction and sales.
3. Cultivate and maintain exclusive client relationships using CRM and digital tools to foster loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty and engagement.
5. Stay informed about fashion trends and the luxury market to engage clients effectively.
6. Strive to exceed individual sales targets and contribute to the store's success.
7. Promote a collaborative and positive work environment through effective communication and teamwork.
8. Embrace feedback for continuous learning and professional growth.
9. Ensure the sales floor is well-maintained and stocked according to company standards.
10. Adhere to company grooming standards and operational guidelines.
11. Comply with visual merchandising, inventory, and reporting procedures.

1. Demonstrated ability to embody Alexander McQueen's desired behaviors.
2. Proven experience in fashion retail or customer service roles.
3. Track record of exceeding sales and KPI targets.
4. Genuine interest in fashion and industry trends.
5. Ability to work collaboratively in a team environment.
6. Strong communication skills, both verbal and written.
7. Proficiency in selling techniques and objection handling.
8. Client-centric approach with an entrepreneurial mindset.
9. Adaptability to a fast-paced, dynamic environment.
10. Knowledge of luxury products and fashion trends.
11. Proficiency in digital retail tools and CRM systems.
12. Language skills in Chinese, Russian, or Turkish are advantageous.

1. Exceptional client service and engagement skills.
2. Strong cross-selling and sales abilities.
3. Effective communication and interpersonal skills.
4. Team collaboration and positive work environment promotion.
5. Continuous learning and adaptability.
6. Proficiency in digital tools and CRM systems.

Previous experience in a similar role within fashion retail or customer service is required.

Alexander McQueen offers a dynamic and inclusive work environment, fostering personal and professional growth within the luxury fashion industry.

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The company values diversity and inclusivity, encouraging employees to express their talents and adapt to a changing world. As part of the Kering Group, Alexander McQueen is committed to creating a supportive and innovative workplace.