Alexander McQueen Client Advisor

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. It became part of the Kering Group in 2001 and is renowned for its expression of individuality, subversive strength, and raw power. The brand is known for its uncompromising quality and creative vision, with a design studio and atelier based in London.

1. Demonstrate the desired McQueen behaviors.
2. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge.
3. Proactively seize cross-selling opportunities using all product categories available in the store.
4. Recruit, maintain, and develop client relationships through a custom-made approach with CRM and digital tools.
5. Participate in clienteling initiatives to strengthen client loyalty.
6. Engage with clients on fashion trends and developments in the luxury market.
7. Exceed individual financial targets and maximize sales performance.
8. Foster open communication with team members and promote a positive working environment.
9. Maintain a continual learning mindset by seeking and embracing feedback.
10. Maintain shop floor standards and appropriate product levels.
11. Follow company grooming standards and policies.
12. Act in compliance with company procedures on visual merchandising, operational guidelines, and stock procedures.

1. Proven experience in a similar role within fashion retail or customer service.
2. Ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.
5. Strong verbal and written communication skills.
6. Strong selling skills and ability to overcome objections.
7. Client-centric approach and entrepreneurial spirit.
8. Ability to work in a fast-moving and dynamic environment.
9. Luxury product knowledge with an interest in fashion trends and the luxury market.
10. Ability to use digital retail tools and CRM.
11. Knowledge of Russian and/or Arabic is an asset.

1. Strong verbal and written communication skills
2. Strong selling skills
3. Client-centric approach
4. Team-player mentality
5. Ability to work in a dynamic environment
6. Luxury product knowledge
7. Ability to use digital retail tools and CRM

Proven experience in a similar role within fashion retail companies or customer service-related field.

The company culture at Alexander McQueen is defined by key behaviors such as empowerment, teamwork, respect, and kindness. The workplace is inclusive, valuing diversity in all its forms, and is committed to providing equal opportunities for all qualified candidates.