Alexander McQueen Client Advisor

Dubai • UAE

Thursday, January 9, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality and subversive strength. As a part of the Kering Group since 2001, the brand operates under the creative direction of Seán McGirr. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision, making it a distinguished name in the luxury fashion industry.

1. Demonstrate the desired McQueen behaviors, including empowerment, teamwork, respect, and kindness.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and understanding of AMQ history and heritage.
3. Proactively seize cross-selling opportunities across all product categories available in the store.
4. Recruit, maintain, and develop client relationships through a personalized approach, supported by CRM and digital tools to enhance client loyalty.
5. Participate in department or store clienteling initiatives to strengthen client loyalty.
6. Engage with clients on fashion trends and luxury market developments, demonstrating passion for fashion and luxury products.
7. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
8. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
9. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
10. Uphold shop floor standards and appropriate product levels on the sales floor, in alignment with House policies and procedures.
11. Adhere to company grooming standards according to AMQ policies.
12. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and main reporting activities.

1. Proven experience in a similar role within fashion retail companies or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends and news.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Proficient selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge with an interest in fashion trends, luxury market, and social media.
6. Proficiency in using digital retail tools and CRM.
7. Knowledge of Russian and/or Arabic is considered an asset.

Proven experience in a similar role within fashion retail or customer service-related fields is required.

Alexander McQueen, as part of the Kering Group, offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and is committed to creating an inclusive environment where employees can thrive. As part of the Kering Group, Alexander McQueen embraces a culture of creativity and innovation, encouraging employees to express their talents both individually and collectively.