Alexander McQueen Client Advisor

McQueen is a British luxury house renowned for its provocative yet exquisitely tailored aesthetic. Headquartered with a design studio and atelier in London, the house is part of the Kering Group and is recognised for uncompromising creative vision, artisanal craftsmanship and a strong client-focused retail presence.

1. Deliver an exceptional, personalised luxury client experience by greeting, listening to and advising clients with authoritative product knowledge and awareness of McQueen heritage.
2. Proactively develop and maintain client relationships through bespoke clienteling, CRM and digital tools to increase loyalty and lifetime value.
3. Identify and act on cross‑selling and up‑selling opportunities across all product categories to meet and exceed individual sales targets and store KPIs.
4. Participate in store and department clienteling initiatives and communicate market and trend insights to clients when appropriate.
5. Maintain exemplary shopfloor standards, visual merchandising, stock levels and product presentation in accordance with House policies.
6. Execute operational procedures including cash activity, inventory control, logistics and required reporting to head office.
7. Foster a collaborative team environment, model McQueen behaviours (Empower, Teamwork, Respect, Kindness) and actively seek and act on feedback to support continuous development.
8. Adhere to Company grooming, operational guidelines and compliance standards at all times.

1. Proven experience in a similar role within fashion retail or a customer‑service environment.
2. Demonstrable track record of meeting or exceeding individual and store KPIs.
3. Genuine interest in fashion, luxury market trends and brand storytelling.
4. Excellent verbal and written communication skills with strong selling abilities and objection‑handling.
5. Client‑centric attitude, entrepreneurial drive and ability to work effectively in a fast‑paced retail environment.
6. Ability to remain mobile for extended periods and to work retail hours as required.

1. CRM
2. digital retail tools
3. clienteling
4. cross‑selling
5. visual merchandising
6. inventory and stock procedures
7. cash activity and basic cash handling
8. luxury product knowledge
9. strong verbal and written communication

Proven experience in a comparable fashion retail or customer service role with a demonstrable ability to drive sales and exceed KPIs; experience with clienteling and CRM in a luxury environment is preferred.

High school diploma or equivalent; retail or luxury sales training and formal customer service certifications are advantageous.

McQueen fosters a creative, collaborative workplace that prizes craftsmanship, individuality and rigorous attention to detail. The House emphasises empowerment, teamwork, respect and kindness, encouraging employees to deliver refined, client‑centric service within a supportive, performance‑driven environment.